Bonobos was founded on a simple principle: Men's clothing should actually fit, and shopping for it should be totally painless. The company started by making the perfect pair of chinos, but has since evolved to offer top quality clothing from head to toe at an affordable price point. Bonobos offers a frictionless shopping experience with free shipping and free returns, allowing customers to dial in their fit and keep their wardrobe fresh. Customers praise the company's excellent selection of quality clothing in a wide variety of fits and sizes, as well as its constant rotation of patterns and styles for all seasons. The staff at Bonobos stores are described as welcoming, engaged, and ready to assist with wardrobe needs. Customers appreciate the tailored shopping experience, with special thanks to helpful employees like Danielle, Peter Matos Jr., and Crystal. While Bonobos generally receives positive reviews, one customer had a less than satisfactory experience when the suit pants they purchased required hemming. The customer was referred to a tailor with a 10% discount for Bonobos customers, but found the hemming cost to be higher than expected. This experience led the customer to question Bonobos' recommendations and lose some loyalty to the brand. Overall, Bonobos is praised for its quality clothing and customer service, though attention to the details of the shopping experience is important to maintain customer satisfaction.
Marietta is amazing she is my new stylist amazing experience 🙏🏽
May 2025
Had a great experience getting fitted for a wedding suit by Danielle at the Court Square location. She was extremely friendly and helpful from a sizing, fit, and styling standpoint!
December 2022
Maya was amazing and got me exactly what I needed. Will recommend and return in the future!
