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September 2021 by VLTGS M
CLOSEDOWN- No longer at location.
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September 2020 by C. R.
Arrived there a few min before closing didn't let me in, it was NOT 5pm yet, I told them I needed to make an important deposit, they didn't wanna listen , no service there, only ugly additude.
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August 2020 by Sarah Catalano
Nothing bad to report Capitalone bank wasn't bad today. If you're in a hurry to do your banking go to this bank early in the morning they are very slow here. I was surprised today they where pretty fast
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June 2020 by Makpal Khairbek
I wish I can give a zero star to that Asian with glass, age btw 30-40. Lady called Allen!!! We went to open a debit account with $3K with ourselves, she told me you have to do it online! I asked what if I can’t do it online or I don’t know how to open it online, she told me“ I don’t know, but you have to do it that way, it’s been always like that in the past! I said so if I’m not available to do it online, only way is I should go to other banks! She said: yes, you have to!!! don’t you work in Capital Bank? You should do and try your best for your bank, or tell me you can show me how to do it!!! what’s a nasty attitude!!! If I’m your manager or boss, I’d fire you in a second! Such a rude and unprofessional person!!!
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May 2020 by Volvie Steiner
Nasty and rude people work here.
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February 2020 by Bryan Fu
Won’t allow me to take money out
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September 2019 by Victory Lee
Everytime I came to Capital ONE at 6521 18th ave, brooklyn, NY location, the guy in the pitcutre always playing with his phone. Only have one window open and make people wait for a long line. I asked him why only one window open since there are many people were waiting on the line. And he responds "yes, we only open one window. for now". This location has very bad services. He only plays with his cell phone.
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September 2019 by Gloria Cannizzo
I have been coming to this branch for years and no one told me that I had two joint accounts with my deceased husband'. When I went to the branch near Kings plaza that's how I found out.
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September 2019 by Sarah R.
The all-time worst! Don't come here on a Saturday or the line will literally be out the door. Even with the long line, there is usually only one teller at the window. The staffers will be hostile to you if you dare complain to them about their crappy service and long lines. If you can't make here late Friday afternoon, you will be screwed.
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July 2019 by Edward He
atm needs to be in the inside, or at least have the option of one inside.Basically every other bank on 18th avenue from 64th street to 70 street has indoor atms.
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July 2019 by Lawrence C.
This review would be a one star if not for the Uliana's phenomenal customer service. The first time I was told to wait over half an hour to close my account, which, I could not do as I was busy. However, the second time, Uliana serviced me and the transaction took less than five minutes.
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May 2019 by Michael P
Went for help with an account and was told they couldn't help me. Then I went to another branch and was helped with ease.
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February 2019 by Lisa Love
This branch frustrates me. I dislike that the atm is on the street and at a bus stop. Very unsafe. Today I needed to get cashiers checks and it took over 45min and took 4 different people to help. This should be a simple process! Fyi, you have to pay cash for a cashiers check. They won't tell you and just look at you like you're insane if you try to pay with a credit card. And you'll need two forms of id. Cause why not.
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December 2018 by david gurtsishvili
2 days I ask Russian speaking staff..I do not answer or turn off the phone..
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November 2018 by Mely David
Ok hours are a little weird every other bank in the same area is open till 6 but NO, capital one has to be different and close at 5.
