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February 2024 by antoine pope
This bank is AWESOME!!!! BEST CUSTOMER SERVICE!!! So cheerful and appreciated there I didn't want to leave. Only thing missing was free coffee and doughnuts! Bank teller Patrycja Wojcik is the BEST!!! We both love coffee lol.
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February 2024 by Empire State Contractors Group
Great bank would highly recommended
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February 2024 by Jess
I stopped by because I wanted to open a new account. It was less than an hour left before closing time but the manager who assisted me seemed to not want to work and asked me to come back another time. Security guard was very nice. He knew customers and greeted everyone. The Caucasian manager should learn from him.
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December 2023 by jose montalvo
Like life up and down some days are ok and some days are great
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November 2023 by Dan I
It's a pleasure to withdraw and deposit funds both through the ATM machines and with the incredibly nice tellers. I recently dealt with one of their bank professionals regarding an account that was no longer active and wasn't even opened at this location, and she was truly helpful. Additionally, I must mention that the lines are usually minimal or move quickly. This is one of the best branches I have ever visited.
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August 2023 by Sxx M
I'm inclined to believe that the majority of the issues in this bank are because of the "manager" who is greatly incompetent. The guy needs to get off his high-horse and start actually working. Terrible customer service with greatly uninformed staff.
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June 2023 by Jeremy Yocum
Every interaction I’ve had with this bank has been a waste of time. This branch has me considering closing all my Chase accounts and going elsewhere.Horrible customer service, representatives are not knowledgeable, and no one will pick up the phone.Avoid at all costs.
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May 2023 by Jason Amerling
Outside ATM is busted. Entrance card reader busted. Unable to enter and/or withdraw cash from my own bank. Now have to walk to a different bank and pay a service fee.
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May 2023 by Sheryl Yvette
All the terrible reviews are true. There's always a problem with the outside ATM and often with the lobby ATMs, which you usually can't reach after hours because they turn off the card reader to enter. No wonder they are routinely vandalized. Other than the Greenpoint post office, this is the worst place to have to run an errand in the neighborhood.
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April 2023 by william h.
The employees here are great! Always helpful and always friendly. Unfortunately the ATM's are eternally broken. If you don't arrive during business hours forget it. For some reason management doesn't mind locking its customers out from doing business. I recommend that if you live in the Greenpoint area and have an alternate work schedule that you bank somewhere else. It's super disappointing to see dozens of people working hard becoming enraged by the lack of action to fix this branch!
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April 2023 by Renata R.
Such disappointment.The teller that put Hawaii on her name tag must be aware of her unprofessional behavior and terrible customer service skills, that is why she she doesn't use her real name. She is greasy, rude and miserable. Her face has that look, as if she swallowed a piece of turd.My daughter had an emergency in TX and I wanted to deposit funds into her acct. I am out of state and happen to be in Greenpoint on business. I use a different bank at home so I personally do not have a Chase acct.Unaware of rules, she told me I cannot make a deposit to another persons account, even if it's a cash deposit and not requesting info.I find the rule ridiculous, but it is what it is. The problem I had was, that she never offered any other help or suggestions of how to get the funds to my child. Just sat there with that sour look and satisfaction that I was inconvenienced.On my way out one of her friendlier co-workers approached me and told me ways to wire funds. Ms. Hawaii should work at a Butcher shop not where customer service skills are required.
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March 2023 by Courtney Welbon
Angela was so wonderful, friendly, and kind! She graciously helped me with only minutes before they were set to close. She’s a perfect example of why I love Chase.
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January 2023 by Fernanda Uribe
Went in to open my first business account and I have to say their customer service is great. As soon as I walked in I was helped by someone who told the agent I had arrived. I was helped soon after by Charles Gutierrez who went above and beyond to help me with all my questions and my account. I went back in a couple days later to discuss some other issues, received help immediately. Staff is super friendly and nice!
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January 2023 by Nichole Thomas
Waited on line for 20 minutes, left and came back an hour later and the line was twice as long and they only had 2 tellers working
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November 2022 by Johnny Harlem
Worst bank. All atms are always broken and if by some miracle one does work you won’t be able to get inside to use it after hours. Card reader to let you inside is also broken.
