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September 2025 by Enrique James
The branch is amazing the bank itself sucks.
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August 2025 by Anna D
I would like to express my sincere appreciation for the branch manager Oscar Corona who went above and beyond in helping me resolve an issue. My case had previously been declined by both a customer service representative and another bank representative, but the branch manager took the time to carefully review the situation, listen to my concerns, and find a fair solution.
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August 2025 by marknoir
This branch has improved, a lot. Upgrading.
Original review: Slow as molasses, understaffed, usually one clerk, and he’s half asleep.
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April 2025 by . 1760E12
Doesn't answer phone calls.
Only one person can handle your account. If not available (which happens too frequently) you're stuck.
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December 2024 by Anita Abdullina
Unable to get through. Terrible service
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December 2024 by Eugenia Botnari
Homeless people are permanently in a hallway they are dangerous and aggressive. I’m not comfortable being around them every time I come to a cash machine.
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October 2024 by Betty Yarbery
I feel sorry for the homeless, but I am extremely uncomfortable trying to do banking when homeless are encamped in the lobby. Please get them help but respect my safety, security, and privacy when conducting sensitive business.
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October 2024 by Jane Sandler
The Russian staff upstairs are extremely difficult and rude to the customers. Stay away from the second floor!!! They clearly not being helpful at all. The only assistance you can receive is from the tellers on the first floor who are great.
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September 2024 by Irina Yampolsky
Horrible. Three employees in the entire branch. No manager on site. The wait is ridiculously long. Terrible customer service. Way under staffed.
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August 2024 by George G
If you do not have a scheduled appointment do not come to this place, they'll accept only those who are scheduled, whoever shows up without and an appointment will be ignored.
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August 2024 by Shirley Li
Always long wait only one teller. Waited 40 mins to see a customer service representative at the upstairs and didn’t help with my matter.
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June 2024 by Hadas Levy
I’m coming here every day to make the deposit . and every time there is a huge line. They don’t care about the clients. waiting over 30 minutes just to make it a deposit. it’s going on like this for over a few months which every time I’m coming to the bank I have to wait over 20 minutes and there is only one maximum two cashiers.
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June 2024 by Eug ene
CitiBank used to be a great bank and now their cervices went down in many regards. They cannot safely switch emails and keep sending information to my old email, they constanty make mistake both corporate and teller agents.
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February 2024 by Irina Kutsinsky
Yeserday we have been in the City bankat 1501 Kings Hwy, BrooklynWe had very importent qustion and problemIt was almest 4 Oklook the end of the working day, but very nice bank representetive, hir name Nataliy, was agree to help us unspide of timeWe very appritiate to Nataliy for her helpfull time with us , with her help we desolve our problem.To desolve the problem it tooks time, but she was with usWe wish all of the workers could be so grnerous as NataliyTHANCK YOU, NATALY
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January 2024 by Bauyrzhan Zhumabekov
The most complete bank
