Citi has made significant improvements in its customer service, with both positive and negative feedback from clients. Many customers appreciate the dedication of staff members, such as branch manager Oscar Corona and representative Nataliy, who go above and beyond to resolve issues even during busy times. Clients have noted that while the branch has upgraded its service, some concerns remain about communication errors and understaffing, leading to slow service in the past. However, recent experiences indicate a commitment to attentive service, with staff willing to listen and assist with customer needs. Overall, Citi is seen as a bank striving to enhance its customer experience.
This particular branch in King Highway has homeless men who sleep and stay there for days. It is not safe neither is it sanitary. It smells horrible, you just want to get out asap. It would be great if there was someone monitoring this place once in a while.
March 2026
Be careful going there on the weekends because it stinks people go in and sleep in there and it smells like pee
February 2026
Terrible costumer service, especially from that lady with black short hair and glasses. She screamed at my sister instead of talking to her calmly. She came home in a panic attack ! This is insane do better.
