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February 2025 by Jiahao Chen
Banker missed appointments twice and finally when I able to talk to someone, just told me to call customer service. it felt like they just wanted to get rid of me rather than actually help with anything. Appalling customer service
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September 2024 by Hermin H
Man talk about Wait time smh, can they be any slower. Not sure but seems Citi has a bad trend going on there service. Harlem 116st location is the worst
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March 2024 by Lidia Barrales
Terrible, the workers, especially Hispanics, scold Hispanic customers, if they ask something, they show their anger. Illogical,
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January 2024 by John Pampillonia
Will NEVER use Citibank ever again. All they care about is their own interests. I made a mobile deposit and they made me feel like I’m a thief committing fraud. Check cleared on the 26 of December and now 3 weeks later they still are not giving me my money. They closed my account and send they would mail my money to me in 45 days. Went to see a Manager in Atlantic terminal Brooklyn branch and thought she would be helpfull, but a phone call between her and her manager was more important then me missing my insurance bill, phone bill and money to get to work. This is not right what they can do even though i showed them all the correct paperwork, documents and security questions! 1000% DONE with Citi bank. By far the WORST bank i have ever dealt with!!!
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December 2023 by Mister .Marc
Terrible customer service. I have emailed the representative that opened my business account almost 6 months ago. There was a cash bonus offered if requirements were met. I have met them and to this day no bonus credited to my account. I've emailed the guy and he does not respond. Ive decided to close my account. No professionalism at this branch. The tellers themselves have attitudes. Its crazy! A place of business. Should have never opened account. Not sure if it's Citibank as a whole or just the people that work this Branch. They can keep the bonus. Ive let them hold on to my money for 6 months for nothing. Not a lot of money, but it is my money. Will be closing on next business day Citibank. You can thank the representative you have working for you.
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November 2023 by Mike
Very poor customer service experience.
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October 2023 by Shellyann Sheppard
This is the worst Citibank that I have encountered and I am a customer for more than 20 years. I tired to access a block account and the team did not seem to have a clue on how to go about doing this. The teller went to the manager who never cared to come and look at my account to view the notes written. I actually had to go to another Citibank to access funds. I wouldn't recommend this branch to anyone. This was poor service if ever I have seen it. Shame on you.
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September 2023 by Keith M.
Made appointment with a banker. He didn't show up. Didn't bother to cancel or communicate with me. Just didn't show up. I took off work. Took the subway to the branch. Only to not have my time or concern taken seriously.
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August 2022 by Sherrel Farnsworth
Stay away from this branch. Representative tried to insist that because there was an email address that it was an "online business" inconsistent with Citibank risk policy. Both Rep and manager arrogant and inexperienced. There are much better branches.
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June 2022 by Tamiko White
The supervisor James Fils-Aime was rude and disrespectful.
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March 2021 by Nixon Hernandez
I didn't found any city bank just doors covered with their sticker
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January 2021 by Robert Laugier (Indio)
Great location indoor banking get you out of weather Great location at Atlantic mall
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December 2020 by Robert Laugier
Great location indoor banking get you out of weather Great location at Atlantic mall
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November 2019 by Cel Lab
The absolute worst. How are they in business? They took 4 people and over an hour and still can't figure out a thing
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November 2019 by Kenny J
It's a weird little place and they also have this stupid garbage can which separates trash but then they all go in the same bag.
