Citizens
BanksHours:
1702 Avenue U, Brooklyn NY 11229 Hours
About Citizens
Citizens is a bank that aims to provide excellent customer service and banking solutions to its customers. With approximately 1,100 branches across 15 states and 3,100 ATMs, the bank offers a range of services, including personal and business accounts, online and mobile banking, and a customer contact center. Many customers have had positive experiences with the bank's staff. Mindy, Simona, and Kin were praised for their efficiency and professionalism in assisting with personal and business accounts. The branch manager, Mindy, was also commended for her ability to resolve issues, even for accounts that were not opened at her branch. However, not all experiences were positive. One customer reported a rude desk clerk who made a mistake but presented it as if they were right. While the clerk did correct most of the problems, the customer had to handle the rest online. Overall, Citizens seems to be a bank that values customer service, with many customers highlighting the professional and friendly staff. The bank's promotional offers and wide range of services also appear to be attractive to customers.
Most Recent Reviews
May 2025
Mindy, Simona, and Kin helped me with personal account and business account. They are top notch and efficient. I highly recommend them. They also offer great promos for opening accounts.
September 2024
Great experience with the branch manager Mindy . She was able to assist me with the issue I had with my account , even thought the account was opened online and did not below to their branch. She was very pleasant , friendly and at the same time professional .
May 2024
The experienced desk clerk was rude! Very rude! They made the mistake and the clerk presented as if they were right. The clerk corrected most of the problems. We have to handle the rest online.
More Comments(23)
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