Enterprise Rent-A-Car offers a reliable and convenient car rental experience, with thousands of locations available worldwide, including airports and Brooklyn. Customers appreciate the easy online booking process and the helpfulness of the staff. Many reviews highlight exceptional customer service, with staff members frequently described as friendly, polite, and attentive. For instance, one customer received assistance from a staff member who helped with their rental and even provided an upgrade. However, some feedback points out areas for improvement, such as vehicle cleanliness and minor maintenance issues. One customer noted that the car they received had an empty windshield fluid and a loose door handle. Additionally, there were concerns about limited weekend hours, which may lead to higher costs for customers needing a rental for a short period. Overall, Enterprise Rent-A-Car is recognized for its commitment to customer service, with many customers expressing their intention to return for future rentals, particularly in comparison to competitors. The ability to rent cars in over 30 countries adds to the appeal for travelers.
They never have the car you reserve. And the one they tried to give me today was FILTHY, and that was after I waited 45 minutes for it to be cleaned. The staff were lovely, though.
June 2024
Dropped off my car at this location and had a great experience. AJ was very helpful and provided great service! Get that man a raise!
May 2024
Had a great experience. The staff and customer service was superb! Friendly, lots of smiles, very polite. They really did a great job.
They didn’t have the car class I wanted and I had to upgrade but it was only like $7 extra so that’s not bad. The car was clean and modern.
