Extra Space Storage at 160 John St in Brooklyn, NY offers a wide range of storage options, including climate-controlled and non-climate-controlled units, with features such as multiple entrance and exit gates, lifts, elevator access, parking spaces, and a loading dock. The facility is clean, secure, and professional, ensuring a hassle-free experience for customers. The staff, including Randy and Britney, are highly praised for their helpfulness, professionalism, and kindness. They are welcoming, patient, and knowledgeable, guiding customers through the rental process smoothly and answering questions clearly. Britney, in particular, received positive feedback for making transfers easy and going above and beyond to solve problems. Customers appreciate the respectful and detailed assistance, with some even receiving water during visits. The location also offers a military discount and caters to both personal and commercial tenants. Overall, Extra Space Storage provides a clean, secure, and customer-focused environment, making storage simple and stress-free.
Qualisha helped us get into our unit for the first time today, and even helped us move to a new one when ours was blocked with a pole. Great service and super helpful - would recommend to anyone needing storage in the area!
September 2025
The 5 stars is for Britney, the 160 John St location assistant store manager, not for extra space storage itself. Britney made a transfer process super easy and went above and beyond in solving a problem I didn't expect to get solved. Give her a raise!
September 2025
Amazing service! Everything was very quick and efficient.
