Focal Point Hardware is a business that consistently provides excellent customer service, according to multiple reviews. Customers praise the knowledgeable and helpful staff, who are quick to respond to inquiries and go above and beyond to ensure a smooth and stress-free experience. The company is known for its quality products and competitive prices, with one customer noting that "price is what you pay, value is what you get." Customers have had positive experiences with the company's shipping and return policies, with one reviewer stating that they were "very impressed" by the company's ability to locate and ship an item quickly. Overall, Focal Point Hardware is highly recommended for those seeking quality hardware and exceptional customer care.
Great Customer service! I had a question after I ordered a shower set & Esther contacted me immediately to let me know she would get the answers I needed & then she did! Thank you!
May 2025
I had a fantastic experience with FocalPointHardware! Esther provided outstanding service—she was incredibly helpful, quick to respond, and clearly very knowledgeable about the products. She made the entire process smooth and stress-free. It’s rare to find this level of customer care—highly recommend!
June 2024
Focal Point Hardware went above and beyond to get me a mirror replacement that fit my 17 year old model.
