Hilton Brooklyn New York offers a welcoming experience with a prime location and friendly staff. Guests have praised their stays, highlighting exceptional customer service from team members like Jade and Ruth at the front desk. Both staff members received commendations for their warm attitudes, attentiveness, and professionalism, making guests feel valued and well-cared for. The hotel features decent rooms and is conveniently located near attractions, such as the Sunken Harbor tiki bar and Crave restaurant, known for its amazing burgers. However, some guests noted concerns about parking, including a closed lot across the street and unexpected valet fees. Additionally, there were complaints regarding the resort fee, particularly for guests booking through third-party services, where charges were perceived as unclear or excessive. Overall, Hilton Brooklyn New York stands out for its customer service and location, although potential guests should be aware of the parking situation and resort fees when making reservations.
It was definitely quiet the rooms were clean in the front desk was very helpful with anything I needed
January 2026
My second time staying here and I picked this place again for a reason. Location is prime! Rooms are decent and the staff is nice! Shout out to Jade and Emily for their assistance and great attitude
January 2026
great hotel! ruth at the front desk was amazing. very welcoming and helpful. thank you for a wonderful experience.
