Hilton Brooklyn New York offers a welcoming experience with a prime location and friendly staff. Guests have praised their stays, highlighting exceptional customer service from team members like Jade and Ruth at the front desk. Both staff members received commendations for their warm attitudes, attentiveness, and professionalism, making guests feel valued and well-cared for.
The hotel features decent rooms and is conveniently located near attractions, such as the Sunken Harbor tiki bar and Crave restaurant, known for its amazing burgers. However, some guests noted concerns about parking, including a closed lot across the street and unexpected valet fees. Additionally, there were complaints regarding the resort fee, particularly for guests booking through third-party services, where charges were perceived as unclear or excessive.
Overall, Hilton Brooklyn New York stands out for its customer service and location, although potential guests should be aware of the parking situation and resort fees when making reservations.
- rooms felt a bit dated - no noise issues - comfortable bed - executive lounge was nice - nothing much else to write about, the property is kinda unremarkable.
August 2026
Jade at check-in was awesome! she provided every information that we need to know, either its a property knowledge or brooklyn areas as this is our first time came here. kudos to Jade!
August 2026
While everything is certainly fancy, and there is plenty of room, the extras are sparse in the lobby, such as no coffee unless you buy breakfast and only had breakfast time. The location is decent, you still must walk a bunch, but that's expected in this location. The room is huge and does have plenty of amenities.
