Citizens

Citizens Bank, Banks
Hours: Citizens is a bank dedicated to helping customers manage their finances better. With about 1,100 branches across 15 states and around 3,100 ATMs, the bank offers convenient access both in person and online through its award-winning mobile app and customer contact center. Members FDIC and an equal housing lender, Citizens aims to support customers with questions about buying a house, paying for college, saving for retirement, or handling debt. Many customers have positive experiences at Citizens branches, praising the friendly and professional staff. Notable employees like Ralph, Lucas, and Monica are frequently mentioned for their helpfulness and kindness. Customers appreciate the in-person service, often describing their visits as pleasant and efficient. Some reviews highlight how staff members go above and beyond, offering assistance even when the branch is closing or when questions are complex. However, there are some concerns about the customer service experience over the phone. Customers report long wait times and repeated transfers when calling the 800 customer service department, with phrases like "we are experiencing higher than normal call volume" common. Despite this, in-person visits are consistently rated positively, with staff members showing professionalism and a genuine willingness to help. Overall, Citizens is recognized for its helpful in-person service, knowledgeable staff, and commitment to customer support, making it a reliable choice for banking needs.

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1. Brooklyn, New York