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March 2025 by Tiffany A
Long wait times to get help. No one is ever around. Lack of proper employee policy training creates poor and inconsistent experiences.
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March 2025 by value furniture
Great store next door to home Depot but Lowe's is more convenient for parking and pickup
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March 2025 by winston baker
They had all wanted
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March 2025 by T heh
2025 update...
The customer service is abysmal as ever and I question my life choices. Many employees clearly are apathetic and have no interest in working for this business. My humble opinion, corporate might as well cut there losses and put this store out of it's misery and shut this branch down.
If you decide to come here, do your homework before coming in to make a purchase. It's an experience lacking in reliable customer service.
This Lowe's is much newer than the neighboring Home Depot. As such, the store itself looks great. Unfortunately that's pretty much all it has going for it. This particular big box home improvement retailer is just another NYC example of a poorly run establishment. My experience here has been typical, where many employees are obviously clueless & worse yet just plain don't care. There probably are competent employees here but they must be few & far between.
It took 20 minutes of asking & waiting before finally calling the store while I'm in the store to finally find out this Lowes does not cut or thread black pipe for customers.
Two words... UNACCEPTABLE & SAD.
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March 2025 by Anthony S
Good location. Friendly employees. Good drive-through. Bad auto opening phone app. that should allow easy access without manual code input.
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February 2025 by Page W
Worst customer service ever. The delivery came 3 weeks early, and I tried to call the customer service to reschedule it but only was told that no they couldn’t do anything about it, and the customer service supervisor Carlos kept on talking over me, and tone was very harsh. Worst customer service ever.
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January 2025 by Rafay Maqsood
Called in multiple times for my cabinet delivery because support center keeps referring me to call local store where delivery is suppose to ship from. My kitchen is on hold and am missing one piece and this last piece has been delayed 3 times and website doesn't update, support center only sees that it was suppose to be loaded and it wasn't their and then this store just disconnects your calls and never pickups! I'm regretting purchasing and renovating my new cabinets with Lowes because now if something doesn't fit I'm expecting another hassle when it comes to swapping out cabinets or changing them.....
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January 2025 by De Gao
Never received my full order. $1850 railing. Delivered me 25% of order. Remaining amount had to call chase to get money back. Lowes Store doesnt pick up my phone. Lowes Customer service says you need to call store. Lowes pro said not their department. Crazy 3 weeks
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January 2025 by Giselle
CUSTOMERS! IF YOU PARK YOUR VEHICLE AT LOWES PARKING LOT AND ARE NOT GOING TO SHOP AT LOWES OR HEADING TO KINGS PLAZA, YOUR VEHICLE WILL GET TOWED!
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January 2025 by Denis Gangchiodo
Terrible customer service area in the store. The corporate customer service does not care about how they treat customers.
After shopping in this store from the day it opened, WE are no longer shopping here again!
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January 2025 by LOBBY
Worst Home Depot ever no one wants to work or help out bad customer service don’t waste ur time and come here go to any other Home Depot then this
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January 2025 by Jay Kel
I have been in lowes waiting for over 40 minutes to get a associate so I can purchase a tankless hot water heater. The store has no workers, no wonder 😒 they are losing money.
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December 2024 by Shane Aldrich
I'm a truck driver trying to deliver a load and they won't answer phones so we can coordinate an on time and hassle free delivery.
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December 2024 by mark andujar
They don't have any cashiers working, only self checkout when I visited.
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November 2024 by Kathy Malone
Nice and clean and good variety of items. Always a pleasure to shop here.
