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June 2023 by Jacqueline
I had a GREAT shopping experience today at Pandora in Kings Plaza mall
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May 2023 by Carol Romain
Store associate was very helpful.
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April 2023 by Traci Cham
The staff is very fast and efficient
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December 2022 by Alitia J
What’s the point of placing an order for PICK-UP & you still have to wait almost an HOUR to get your items. Management needs to do better and create more efficient-processes to handle the holiday influx. I understand that the store is very small & many people cannot fit inside but common now. Get more stanchion ropes to have organized lines & honor pick-ups first please. 1 hour for pickup is crazy.
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November 2022 by June Tapia
If there is one person i recommend going to her name is Jessica! Sweet kind and very understanding to my needs. Felt no rush whats so ever . My god daughter loved her bracelet and will be coming back to this salesperson again! A couple months ago i had someone take care of me believe her name was karen. She wanted me to go way over my budget. When other customers make big purchases there is more attention to them than others. Don't understand why the forced conversation and forcing to get me a card when i declined many times. unacceptable and if i could give this place a one star i would but after my last purchase with jessica this is who i will be going to from now on. Not KAREN!
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October 2022 by MoDavI
Went there today. The store had approximately 6 customers in the store, including myself (two being serviced, & four online) with two sales representatives behind the register. The lady that was in front of me in the line, said she was waiting for an half an hour. I was there to pick up an online order. I mentioned it to the young lady, & she apologized. The reason I'm giving them four stars, is because the young lady Stephanie was very professional & polite. She didn't have an attitude at all, which I truly appreciated (because a lot of them do, at some Pandora locations). When you go to the Pandora store, you may take a little time, picking out what you want, & the owners are aware of this, so why not have more sales people on duty? I don't understand that. Oan: This is the second time that I shopped there within two weeks, that I couldn't do the survey. I attempted to do both of them, the very next day, & it wouldn't allow me to. Mind you, I went to a store in NJ (within that time frame), & was able to do the survey. What is going on at this location with the survey numbers? Something isn't right. They need to look into this matter. Btw: another employee did come from the back, after a while. But that didn't help with the line outside when I entered the store.
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October 2022 by M. Davis
Went there today. The store had approximately 6 customers in the store, including myself (two being serviced, & four online) with two sales representatives behind the register. The lady that was in front of me in the line, said she was waiting for an half an hour. I was there to pick up an online order. I mentioned it to the young lady, & she apologized. The reason I'm giving them four stars, is because the young lady Stephanie was very professional & polite. She didn't have an attitude at all, which I truly appreciated (because a lot of them do, at some Pandora locations). When you go to the Pandora store, you may take a little time, picking out what you want, & the owners are aware of this, so why not have more sales people on duty? I don't understand that. Oan: This is the second time that I shopped there within two weeks, that I couldn't do the survey. I attempted to do both of them, the very next day, & it wouldn't allow me to. Mind you, I went to a store in NJ (within that time frame), & was able to do the survey. What is going on at this location with the survey numbers? Something isn't right. They need to look into this matter. Btw: another employee did come from the back, after a while. But that didn't help with the line outside when I entered the store.
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September 2022 by Sarah Walters
I am addicted to pandora... lol... the products are pretty good... am planning to go back...
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August 2022 by Farida Alieva
Always smiling, listening to their customers and you get free cleaning any Pandora Jewelry.
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July 2022 by Joseph Marsella
Place looks nice but the staff spends to long helping customers. If you have four sales people helping people , the line starts getting massive. So times even leading wrapped around outside. Either hire more staff or be quicker with your customers.
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June 2022 by Maryann Farrell
The salesgirl was sooo sweet and quite professional. She cleaned a bracelet I received as a gift 8yrs ago. Brand new by the time she gave it bac. I also purchased a bracelet w/ a graduation charm and another charm. The salesgirl name is Joanna B. Not only was she helpful , she was dressed so professional also. PANDORA you need to realize how great all these girls work. Thank you Joanna B for making my gift selections easier. By the way, I shopped in kings plaza.
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June 2022 by John Sonitis
This is the absolute worse Pandora store there is. The customer service here is terrible. Placed a on-line order and received confirmation email that order is ready 3Hours ago came to store to pick up spoke with the associate Leslie and she said I have to wait on line we are a little busy here today. I am still on-line as I’m writing this review the line was at the door when I started here and I have 3 customers ahead still. Coming from a loyal Pandora customer don’t come to this store waste of your time go to another location.
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June 2022 by Lady M Lady M
This location has the worst customer service!!! Not helpful at all!! Very unprofessional and incompetent staff. I would not advise anyone to go to this location. For a better experience.... shop elsewhere or better yet online!!! The reps, the so called supervisor or assistant supervisor is the worst!!! Everyone in there was very rude, unhelpful and immature. Smirking, sending morse codes to eachother. I was humiliated enough to walk out and call customer service AND YES THEY RESOLVED MY ISSUE! They make you wait long for someone to help and then when you get SOMEONE, they pretend they can't. I have never had an experience like this IN MY WHOLE 8 years I bought or was gifted Pandora pieces.And it's funny after sharing my experience with this location, I found out that two of my coworkers had the same experience!!! Hmmm.... we think we know what it is... No more Pandora for me!!!
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June 2022 by Deschel Butler
Excellent customer service. The store manager is always attentive when I go there.
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May 2022 by Joey
Place looks nice but the staff spends to long helping customers. If you have four sales people helping people , the line starts getting massive. So times even leading wrapped around outside. Either hire more staff or be quicker with your customers.
