Pep Boys at this location offers expert tire services and comprehensive auto repair, including oil changes, brake repair, and battery replacement. The staff is often described as prompt, courteous, professional, and fantastic, with service noted as excellent and reliable. Technicians can provide same-day service, completing jobs like a battery replacement very quickly. However, experiences can vary. Some customers report issues, such as new, extremely loud noises appearing after a service or a vehicle being returned with scratches. While one specific problem was later resolved, such incidents can lead to distrust. Additionally, some customers feel the prices to fix a car are too high, advising that one must watch the work closely. Overall, while many receive good customer service, there are mixed reports on the consistency of the work quality and the value for money.
Good job and price on 4 tires. Only negative was over 4hour wait even with an appointment
February 2025
Great service the store manager on Utica street mr.bernard very pleasant person
January 2025
Everyone was very helpful and did the job in a timely manner. My only problem was I made an appointment at 6pm for a state inspection and only when I arrived I was told the inspector leaves at 5pm. Other than that everyone was very nice and everything went smoothly on my new appointment.
