Sephora is a welcoming beauty store that offers a wide range of products from popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and Sephora Collection. Customers appreciate the friendly and helpful staff, with many praising specific employees for their attentiveness and knowledge. For example, one reviewer was grateful to a staff member named Sheena, who went out of her way to help with a last-minute makeup appointment and made her feel beautiful. Another customer highlighted Nisrine’s excellent service in helping choose a perfume gift and finding a new lip combo, making the shopping experience easy and enjoyable. The store provides various convenient options such as in-store or curbside online order pick-up, and same-day delivery in some locations, making it easy to get products quickly. However, there are mixed reviews about staff helpfulness; some mention that small staff can be overwhelmed or unhelpful, especially when they suspect theft or face staffing challenges. Overall, Sephora encourages everyone to come in and share their beauty, celebrating what makes each person unique, with a focus on customer service and accessible shopping options.
JUSTIN. At this location, best employee and took their time to help me and explain products to me and made the experience wonderful. Thank you for being kind.
June 2026
Tyra was exceptionally extraordinary and resourceful. Keep up the Good work!!
June 2026
Nisrine helped me today she is the best in New York City
