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November 2023 by Luisa Vasquez
Shaniqua was AMAZING‼️ I loveeeeeed my facial, her expertise, her knowledge, professionalism, energy, patience, EVERYTHING!! I can't wait to go back for my next facial ❤️
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November 2023 by Samantha R T
I had to take a very nice hour long commute to this store because the item I ordered for pickup is sold out online and in every other Sephora closest to me. When I arrived, I was very nicely ignored and had let 3 people know that I was here for a pickup before one helped me. When one finally came, she had to leave again to get the phone to scan my barcode. Then, while she was finding my item, she paused to chat and laugh with another worker- so more waiting for me. This was right after opening and not many people were in the store. Why don’t yall have pickups by the register where there’s always someone there??
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November 2023 by Liana Albano
Booked an appointment with Dariana to get my makeup done for a wedding. Such a great person and experience! She captured my image perfectly. Received so many compliments on my makeup while in Sephora as well as at the wedding. Will definitely be booking her in the future.
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November 2023 by Patricia Valdez
Great location. Shout out for Amaya and Mahala great help for someone that never been to Sephora before. Amazing customer service… I will definitely come back and will look for them ??
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November 2023 by Rose Ov
Highly recommended. Sandy explained and got my approval every step. I really appreciate her consideration.
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September 2023 by Elise D
Had such a pleasant experience with such nice people helping me shop
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September 2023 by Kyle Kankonde
Was greeted right away by Sara, who helped me find the product I was looking for and color matched my skin so I got the right one. She was nice, knowledgeable, and professional. Will definitely return!
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August 2023 by Katie Kohler
We love a chill Sephora. This store is one of their Sephora "studios," so it's quite a bit smaller than say the Times Square location, but they still carry a wide range of brands and products. Jonathan helped me find what was on my list, pick a new mascara, and sent me on my way all within about 10 minutes.
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August 2023 by E MS
Terrible beyond words in regards to customer service. Employees cross arms while they are speaking to you with attitude, start talking to other people while speaking with you. Just general poor behavior.
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June 2023 by Rachel Tang
Had a wonderful experience at this location with an employee— she color matched me and helped me find my perfect shade. I also wanted something specific that could cover my tattoos, and she was patient and we found the perfect match!
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June 2023 by Stephanie Wu
I went to Sephora in Williamsburg a month or so ago, I know essentially nothing about makeup and signed up to do the one-on-one appointment to learn how to apply makeup. Ambraezy worked with me so so patiently as I had a million questions. She taught me essential basics, and also more advanced makeup techniques and principles. She also chose products carefully based on my skin type including that I have a history of eczema , and so she leaned towards brands that are more hydrating or more natural. She taught me about brushing techniques, contour, how to use concealer to define the nose tip, create shadows to define certain angles… Thank you so much Ambraezy, I hope you see this.
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June 2023 by Marilyn Martinez
Great Sephora store if you like to be watched and followed. I had the wonderful experience of being watched and followed by a white male employee and then a black female employee. It was extremely disappointing and I felt very violated. I will be reporting to the higher ups.
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June 2023 by Jolli Poppinz
Went to exchange an unopened, recently purchased product and the cashier ( bright red wig ) was very rude. She shook the Dermalogica SPF lotion repeatedly while asking if the product was used. I told her the product had never been opened and asked her to look at the box where the company seal sticker was located. Her energy was very unwelcoming-Sephora policy welcomes exchanges for unused and lightly used products. Williamsburg has been my neighborhood for over 38 years, and never have I experienced this type of behavior at a Sephora. On a positive note, the store itself, and the people who assisted me in finding my products were cool.
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May 2023 by Lemon Victor
They would offer you to help you out! Thought some is expensive. I came here with a friend! It was pretty cool since you can try out so makeup and they would ask if you need anything! I like this place!
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April 2023 by Natasha Navab
My sister Nadia and I visited Sephora yesterday and had an exceptional experience with one of your associates, Emily. She went above and beyond in helping us find all of the products we were searching for (and more). She answered all of our questions with patience and was extremely informative, guiding us to the brands and products that would best suit our beauty needs. She even took it a step further and showed us how to apply some of them. Thank you, Emily!Ricky was also stellar, and helped me find a nice liquid eyeliner that wouldn’t fray at the tip.