TD Bank is frequently described by customers as a bank that truly cares, with many noting it is the best bank ever after disappointing experiences elsewhere. Reviews highlight the wonderful, helpful, and kind people working there, including specific praise for representatives who are extremely helpful, knowledgeable, patient, and cordial. Customers report smooth and efficient experiences, with service described as smooth as silk. The environment is noted as comfortable, and tellers are consistently mentioned for always having a smile and a hello while being very efficient. For many, even those who primarily use online and mobile services, in-person visits to handle matters like replacing a bankcard or opening a new account are positive. The bank receives high recommendations from long-term customers and those new to the institution, who appreciate the professional and high-quality service that makes complex tasks simple.
Seems to be a disconnect with communication. My concerns wasn’t really listened to during my meeting. The associate told me one thing but the TD bank customer service told me another thing.
August 2024
It takes forever to get help and they don’t ever answer the phone. It’s quite annoying!
July 2024
Jihan was amazing She was friendly and courteous and resolved my issue within five minutes
