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November 2023 by Brooke T.
I very rarely leave reviews. My experience here was one of the worst I've ever encountered. I was mailing an extremely important piece of mail (related to a job application). After saying she couldn't fit the address onto the space provided, the woman who was working refused to help me. She literally said "next" and pushed me away. I went to the computer to enter the address myself; I used the UPS suggested address. My package never made it. A few days later the tracking said it was returned as undeliverable. To make matters even worse, instead of returning to me at the address I provided on the label, it returned to my old address (which apparently was still in my ups profile?) cherry on top, when I finally got the package back it was soaking wet AND ups is now trying to charge me extra for the return delivery. Completely outrageous. I will never be using this store or UPS again. I would HIGHLY caution against using this store - go to fedex near borough hall instead.
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September 2023 by S. Hayes
EVERY TIME I COME HERE THE LINE IS OUTSIDE!! YOU STAND OUTSIDE FOR 45 MIN, OR MORE. THEY NEED AT LEAST 2 EMPLOYEES . THIS PLACE IS RIDICULOUS!!!!!!!
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September 2023 by Melissa Bennett
She closed 10 mins early that I know of after I carried a 50 pound box almost a mile. She needs to be fired. This is the 4th time this has happened and it's the same woman working every time.
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August 2023 by Nicole Catalino
Shut it down. If you can’t abide by the basic principles of opening/closing times, you should not be in business. In the meantime, a word to the wise, avoid, avoid, AVOID.
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August 2023 by Christine J. Yun
Doesn’t open on time.Update- second time at the store. 8:26am and store is still not open.
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July 2023 by Zaheda Haidri
Call before you make the trip. I rushed over on a Wednesday before closing and discovered the whole store was shut down because their computers were down. What a waste of time.
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July 2023 by George Van Rossum
The store was too packed & way too hot y’all couldn’t afford ac or something
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June 2023 by Rachel Len
I went in the store to print out a paper at 5:15 . Sa make worker told me I can’t print , the store close at 6 even thought it was only 5:15. He wouldn’t have to do any work besides press print . The workers are lazy and unprofessional. I don’t know why the store closing 45 minutes early
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June 2023 by Latoya Dunbar
According to Google and the sign in the window this location opens at 11. However, they are not open and it’s AFTER 11. Do yourself a favor and use a different location or a different company that can actually open when they’re supposed to open.
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June 2023 by j s
Printing ups return labels in this day and age should be straightforward and easy. Not here. You must pay to use their one computer and in between logins you have to wait 6 minutes for it to reboot. Like 10 minutes per person to print a label. Imagine that a ups store can help 6 customers an hour max. This store's IT is old and outdated. Go elsewhere if you need to print anything.
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June 2023 by Dana E.
Literally called twice to confirm they would be open and they are closed !! I don't understand
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April 2023 by 777
I came in a rush near closing time before going to work and the lady working there was super nice. thank you so much!!
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March 2023 by Kristen L. Matulis
This location of UPS is really convenient, I came in recently to grab a book of stamps and I was able to pop in & out really quickly!
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January 2023 by Julian C
As everything UPS, the worst! Terrible service, rude staff and zero help. Don’t bother unless you really have to. (THU Jan 12, 2023 6:35pm)
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January 2023 by Laura Smith
This is the worst UPS store. No, like really bad. It's a roll of the dice if this place is open or not. There have been many times I’ve showed up and a sign is posted on the door that they are closed early that day or they are closed for lunch. Went in once and the young lady who was at the desk kept telling everyone she couldn't wait to leave, hoping she’d be off her shift at 3, and then took a phone call and kept telling the person over the phone the same thing. Clearly she was not trying to be there! I last visited on Saturday, January 7th around 10:45 am. The door was open but the lights were completely off, NO ONE appeared to be inside working, and packages were sitting out in the open unsupervised. Does this place have management?! Truly terrible, unprofessional, and careless. I don't even think they want to care