U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves, along with moving supplies and U-Box containers available for online reservation. Reviews indicate a mixed experience among customers. Some people appreciate the helpful staff, particularly mentioning a friendly employee named Sandy who provided excellent service and a clean van equipped with a backup camera. The location is praised for its accessibility and straightforward pricing, with no unexpected fees, which customers find refreshing compared to competitors. However, some reviews highlight issues with the check-in and check-out processes, noting that mobile app functionality can be problematic. Customers have reported difficulties with parking, especially during vehicle returns, and some have experienced discrepancies with gas and mileage on contracts. While many found the booking process easy, there are concerns about equipment availability and cleanliness between rentals. Overall, while the service can be hit or miss, many customers express a willingness to return, valuing the good customer service and overall rental experience.
They told me to park it on the street, got a ticket from the city. Fought it and lost. What was an affordable rental became way too expensive.
June 2024
Good, flexible customer service and a much easier pick up / drop off situation compared to other U-Haul places nearby.
October 2023
Sandy at the desk was so lovely, the van was clean and had a backup camera which was choice because otherwise I'm nervous parallel parking. They helped me out when i was in a spot and I can't speak more highly of any other rental service I've used. THANK YOU GUYS!!
