U-Haul at Flatbush offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Customers appreciate the ample parking and selection of packing supplies available, including boxes and trailer hitches. However, there are complaints about long wait times and inconsistent service. Some customers reported waiting up to 40 minutes only to find no vehicles available despite having reservations. Staff levels seem to be low, leading to a chaotic atmosphere at times. While some employees, like Curtiz and Nesha, received praise for their helpfulness and hard work, others were noted as less responsive. Pricing is generally reasonable, but there have been issues with overcharging, which the manager typically resolves. Overall, experiences at this location are mixed, with some customers expressing a willingness to return due to specific staff members who provided excellent service.
Returning our U-Haul was fast and easy! Thank you for great service!
May 2025
Everything was great, customer service reps were on point as always at this location. I will always rent from this location. Never any issues.
August 2024
The only things had me amazing were after giving all that info on the phone to confirm I am taking the vehicle still had a long wait at the desk 2024 your hub is slow, the insurance thing I pay for the insurance why my insurance money wasn’t returned when I returned the vehicle safe.remember that was an option?
