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April 2024 by Adam R.
The mechanic was good but there system is always down and generally poor customer service.
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March 2024 by Natacha Yearwood
I prefer this location above others. The staff at Kings Hwy work hard to make your pick up and drop off as quick and efficient as possible. The vehicles are always well cleaned and disinfected and maintained very well. The staff is always very helpful ti answer all questions no matter how busy they are.
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March 2024 by emmanuel patterson
The service was subpar I was not happy.
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February 2024 by Brentnol Simmons
The was great
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January 2024 by Janet Wallace'
Staff is very friendly and polite. They are also concerned about the customers needs
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December 2023 by Jephte Duboss
Good condition car clean and good service good job Guys ?????
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November 2023 by Lowkei P
The process at this location seemed to take a bit longer than usual. The woman that assisted me (Stacey) was very patient and helpful, however, upon utilization of the Uhaul, a roach was witnessed, crawling near the gas pedal. An unclean smell also lingered in the van.
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October 2023 by Max Seaman
Mark W was great! I don't have any major issues with the staff at this location, but with Uhaul and their system.I made a reservation at another location and arrived at that location on time. Waited in line for 15 mins for them to tell me that they don’t have any reservations under my name.I went to check my reservation again, and the location changed to the Kings Hwy Uhaul, in this review. I received zero calls or emails, despite being told in my original reservation that these changes would be communicated to me by 5pm the day before; my reservation had been changed. I then had to walk to this locaiton, which took 30 minutes. I waited for 20 minutes in line and when I finally got my keys, I was parked in behind another uhaul! After another 15 minutes, I was finally able to take my 9am reservation, at 10:30am, and unfortunately hitting more traffic, I was unable to pickup my item that I had reserved the uhaul for.In the end, I spent close to $100 for a service that was inconvenient and not reliable. I tried contacting Uhaul twice about it, only to be told there was nothing they could do. I will be avoiding Uhaul as much as possible in the future.
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October 2023 by Tristan King
Had a Great experience. The customer service was A1. The owner personally help my family and I and went over everything and every transaction to make sure we understood everything. Would rent and purchase from them again.
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October 2023 by Feelgood island
Great staff, very knowledgeable, however this location needs at least 2 more staff members. These guys are over worked.
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September 2023 by Ann Roberts
Easy to book a UHAUL but the location for pickup was terrible, Extremely slow service and I think the customers in front of me were also confused as to what they were even doing altogether!!!!! The cashier for the of September 22nd 2023 evening shift seemed tired ...smh....You don't want to work hun just go home or quit it's very simple no customer would miss you ok
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September 2023 by Ryan Blihovde
My issues were not with the staff at the kings highway location.The check in process is terrible, it put me way behind on my schedule for the day. The costumer service staff via phone were truly awful and borderline bullying at times. Completely unhelpful, unprofessional, and ruined my day. I will never use U-Haul again and I will be writing reviews on every public forum I can find. I’ll tell everyone who will listen to never use this service.
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August 2023 by Aaron Berger
The manager here was very helpful. Pickup and drop-off went smoothly. The van I rented was clean and well maintained. I look forward to renting from this location again in the future.
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August 2023 by Duroy SANON
Customer service is so bad, Front desk employees are so helpless, bad attitude. They don’t know how to take care customer. One of the ladies working in kings highway Brooklyn, NY. Her name is Winston, She has bad behavior, she doesn’t know how to talk to customer. She’s a racist, she skipped the line to serve people behind me.
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August 2023 by Yeya Campoverde
WORST SERVICE IN THE ENTIRE PLANET!Be prepared to wait in line 2 hours!! with reservation or not.
