U-Haul at Flatbush offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Customers appreciate the ample parking and selection of packing supplies available, including boxes and trailer hitches. However, there are complaints about long wait times and inconsistent service. Some customers reported waiting up to 40 minutes only to find no vehicles available despite having reservations. Staff levels seem to be low, leading to a chaotic atmosphere at times. While some employees, like Curtiz and Nesha, received praise for their helpfulness and hard work, others were noted as less responsive. Pricing is generally reasonable, but there have been issues with overcharging, which the manager typically resolves. Overall, experiences at this location are mixed, with some customers expressing a willingness to return due to specific staff members who provided excellent service.
Thank you Winston for all your help.. You were very pleasant. You were very thorough in explaining things I asked about including the process with the rentals, how the trucks work and attaching the hitch. I believe Uhaul should promote to being a Manager. Uhaul is blessed to have an employee like you.
July 2026
Rented 3 times in the last week. Equipment is always good. Line is sometimes long, but i do the online check in when at the location and they provide me my keys. I think eveyone should do the online check in. Highly recommend this U-Haul location if you’re in the area.
July 2026
I went there on the fourth of July and their systems was down but the staff their was very patient.
