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July 2025 by R J
Friendly and helpful staff that was able to solve my issue quickly.
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July 2025 by jennifer cox
As a customer looking for proper service, dealing with Verizon can be a journey. Thus far I am pleased with the assistance I received in upgrading my unit. AI technology is not easy so it will take time.
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July 2025 by Barbara Sweetb
Representative that assists me was knowledgeable it took minute to complete my reason for having to come into the store.
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July 2025 by Roslyn Robinson
The young man who helped me was so patient and went above n beyond to help me with purchasing 2 phones and getting all my discounts and perks. Even when I had difficulty accessing my accounts he assisted me to retrieve all that I needed
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June 2025 by Sherifa Simpson
Service was great Widnaud Ty and Crystal were great very fast service. Would recommend.
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June 2025 by Anna David
Our rep Widnaud was amazing. Very pleasant and knowledgeable. He helped up efficiently and quickly. The service was very much appreciated.
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August 2024 by Constance Phillips
Wil was pleasant and professional. He was very knowledgeable and very efficient! Even when inundated with a gaggle of other customers, he single handedly juggled between them and me and I my husband. We were quite satisfied!
There needs to be more help in the store.
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July 2024 by Allyson Hoover
Will helped me and was super great, it just takes a long time to get served or acknowledged at this store location.
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July 2024 by Crystal Kwok
Very poor service. My dad waited 45 minutes to drop off our old router. I called and live chat with Verizon prior to his visit to confirm that we just needed to show our order number and drop off the item. Upon arriving at the store the agent assisting him tried four times and said he couldn't find his order number even though my father showed him the email we received. He even gave him the account number and still wasn't able to find it. Even though the agent wasn't able to find the order number he took the router from my father and packaged it and didn't give him a receipt or confirmation number for the drop off and walked away. He was ignored by him and while he was gone my father called me and I went on a live chat with an agent who said he could help me with processing a return as long as I provided my old router's serial number but the agent at the store took it from my father and packaged it and wasn't assisting him. The agent at the store didn't have a name tag on either so we couldn't file a complaint on him but he worked at the gateway drive location, young, with curly hair and was working between 1:30pm-2:30pm on Monday 7/1/24. After 45 minutes a manager came up to finally assist him and confirmed the phone number and email address and said he's all set. All this just to return a old router. Horrible customer service at this location will definitely not be coming back had we known it would be this complicated we would've requested a return label from the very beginning. It is one thing not being trained properly and it is another not getting the right person to further assist us and making sure things such as returning a old router doesn't require a nearly an hour. While everyone at the store got assisted my father got IGNORED. DO BETTER.
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July 2024 by susan cook
Luis was totally knowledgeable & extremely helpful.
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July 2024 by Joanne Jose-Duffy
Keven was very helpful
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June 2024 by Farhod Turobov
Nobody don’t care for, poor stuff off service.
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May 2024 by Kimberly Dunston
Win was very friendly and knowledgeable about the products. He was quick and efficient to help me make a decision.
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May 2024 by Brad Ramdeen
The vibe and customer service as funny and enjoyable
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May 2024 by pierre jop
Helpful people I was very impressed how they are by their work
My guy took care of me I came to get a new sim for device .. I wish I got his card at the time of this review
