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September 2023 by Elizabeth Ensell
We rented a cotton candy machine for my daughters 5th birthday and the thing just didn’t work properly. It spewed sugar quite literally everywhere…all over the house, people, you name it. It also meant we actually couldn’t even produce enough floss to give the kids, decent cotton candy. we tried a few times, but got very clumpy cotton. We called that day, and they really didn’t have any other advice other than come get a different one which we couldn’t because we were in the middle of the party. When we asked to be refunded because we were given a defective cotton candy maker, they did not refund our money. We’re not satisfied with this response and definitely do not recommend them.EDIT: we did get a follow up from the business so I am changing my review based on the follow up. Bob provided a detailed explanation about the issue we had and is helping us figure out a solution. He was very prompt with his response and helpful so our initial impression of the customer service seems to be more of a miscommunication than something intentional on the part of the ABC.
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September 2023 by Beth Wuest
If you’re looking for a home generator service stop right now and call ABC Hardware. Fred who runs this department is wonderful to deal with. We had three previous companies come out to repair our generator. All three failed until we called ABC. Fred sent out Russ to take a look to see what others couldn’t solve. Within an hour, our generator was serviced and up and running! I promise you won’t be disappointed, we’re customers for life!Thank you Fred and Russ!
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August 2023 by George Washington
Have a lot of items that you wouldn't expect give em a call
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July 2023 by Corey
Rented a bounce house for the weekend for my sons birthday. Upon pickup they told me there would be a $50 fee to refold the bounce house if it wasn’t returned the same way. I made sure to take a picture before hand for reference and rolled it the same way and was still charged the $50. Not to mention upon pickup the guy bringing out the bounce house and stakes to my truck said I was all set. Luckily I noticed he forgot to give me the blower for the bounce house before I drove away. I’d stay away from renting from this place if you don’t want to be hit with a fee after doing everything right. Also good luck contacting customer service no one picks up the phone and goes to voicemail.
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June 2023 by Carlos Wilches
1 hour on the phone waiting for someone to pick up the phone for tool rental. I Gave up.Thursday 115pm to 2:15pm June 15th.
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June 2023 by D&S Cleaning Services
Awesome service. Looking for a long term relationship.
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April 2023 by Queen Boss
Prices are too high for the little bit of stuff they have! Better off going to Home Depo.
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January 2023 by Michael R.
Wanted to give a thank you and spread the word about the awesome helpful service at the ABC Hardware on Bailey st. buffalo . My whole house generator which I purchases from ABC hardware about 20 yrs ago failed . It had just ran for 3 days straight, thankful it made it through the storm . If failed its weekly test run, had a blinking light. I called the service department ant talked to Fred , he said it would be a week or two or more before they could sent some one. Being the awesome, caring person he is he suggested a few thing to try,I did a few things called him back reported still not working he told me another thing to try, I called him 3 time and he was as friendly , compassionate and helpful. I finally got it working! He did not have to do that for Me for FREE , he could have let me wait and make a few hundred$$ it was the battery ( see my review for Interstate Battery on 113 Evans st. Hamburg ) and a spark plug THANK YOU FRED
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December 2022 by Bill Evans
Great people to deal with. Bought a Clark high speed floor burnisher from them. Machine was exactly what they said it was & they promptly packaged it well & got it shipped out to us for a job. Will deal with them again for sure
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December 2022 by Keith Brown
I’ve brought my snow blower here 3 times in the last year for the same issue. And each time they told me it was a reason. I paid for it and got it back and within 1-2 times of use it breaks again. I then have to wait 3/4 weeks to get it back when I need it back at the most critical times. Andy is the head mechanic that works on it and it still breaks again. Horrible service.
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November 2022 by Belal Hussain
Alot of the merchandise are overpriced compared to other places, but very helpful staff.
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October 2022 by Md Asif
Great service w affordable prices
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September 2022 by Kelli C.
Read the fine print. Negative 0 is even being kind. They are attempting to make $100s and 100s off families and businesses by charging for everything that most other party rental places include In their price. They want to charge $449 for a bounce house and you have to go pick it up, set it up at your house, and return it. Some of the bounce houses weigh up to 350 pounds. Or they charge you $225 more for delivery. Possibly $500 if you want it at a specific time. $150 to ensure it is clean and rolled correctly. Not one other bounce house party rental charges any of that!! I called four other places! I have the same exact bounce house being delivered to my house and set up for $425. If we chose ABC, it would've been $675 plus a possible $150 extra! Seriously how is this place still in business?? Price gouging and taking advantage of the community. Bad business. So glad we looked around when we realized something was not right with this place.
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September 2022 by Hex Kleinmartin
While the store is a little tight, it's well-stocked and one of the few local places I know of to get window glass cut. They're security conscious, but still helpful and friendly. It's been years since I've rented anything here, but the rental section was good to work with as well.
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September 2022 by Betty Martin
Needed a key made. Very satisfied.
