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December 2023 by Desire Beard
Best experience I've had getting new glasses. The hardest part is always picking out a new pair of frames and Tatiana did an amazing job providing a much needed second opinion and assisting with choosing the best lenses to fit my needs. Can't wait to pick up my new glasses!
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December 2023 by Makayla Christopher
Was helped by Tatiana & she was absolutely amazing! Very nice & went above & beyond!
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September 2023 by Rolando E. Gomez
Tatiana is a star, she always has a smile and is very helpfull. The optometrist are always clear and thorough. Over all a great experience.
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September 2023 by Sabrina Mendez
Had an great experience Tatiana took great care of my 12 year old son thank you
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September 2023 by Alexis Joyce-Quinn
Tatiana was incredible to work with. She was patient, kind, and understanding whilst helping make my purchases at America’s Best. I am eternally grateful to her and the rest of the staff for making my experience a most pleasant one. Thank you again Tatiana.
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September 2023 by Natalie D.
This location specifically is worst eyeglass place to ever exist. I've been going to Americas best for 10 years & this is my first time going to this location. When I checked in, the receptionist asked me for my insurance card, I gave it to her, then proceeded to ask for my birthday and social security number. I have NEVER EVER EVER given my social security number to an eyeglass place. I told her I've never done that and she laughed in my face and said she needed it, until I made a scene in front of the whole store and suddenly she didn't need it anymore! They also had absolutely NO IDEA how to enter my insurance, even tho it has not changed in the past ten years I've been going here. I wish I could give this place 0 stars and talk to corporate. They started taking pictures of my files as well to send to their coworkers because they didn't know what they were doing. Absolutely livid.
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September 2023 by Kierra Morrow
Overall great service by Jessica and Tatiana! These ladies were welcoming and patient with me and all my questions. Also they helped me find every accommodation I needed.
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August 2023 by Chelsey Hansen
Tatiana is the ONLY reason I am giving five stars. Her customer service is absolutely amazing & this company is very lucky to have her. The lady at the check in counter was extremely rude & was telling me that I was late to my appointment. When in fact there was a line when I walked in & was waiting on her. I never received a text message to fill out a questionnaire & they were refusing to see me. I had to ask for a "manager" because none of it made sense. They have you make an appointment with the doctor when in actuality the doctor is virtual & can not offer you have the things the website says is available. I've gotten sooo many pairs of glasses from this particular location & didn't understand why I was being treated so rudely.Thank you Tatiana for listening & helping with our appointment. You are the sole reason we stayed & spent the money within the company, I will make sure to ask for you every time!!
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August 2023 by Alberto Ray Barreto
Will always recommend this place. Wish there were more wide/extended fit options but I was able to find what I need. Customer service from Tatiana was delightful. Find her and she will help you with anything you need.
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August 2023 by Winner Gee
Jessica, Tatiana, and Shay in Buffalo are an outstanding team providing excellent customer care! Went in for glasses repair and they happily, professionally, quickly resolved the issue. Brava!
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August 2023 by Rick Passero
I dealt with Tatiana in Buffalo. Very professional, known friendly. I would recommend. Great value and service.
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July 2023 by Sabrina Ray
I am very happy with the services I have received. The staff is very professional and I always get my glasses and contacts before the expected time of arrival. I went in yesterday because my glasses were broken. I came 20 minutes before closing. The young man was able to fix my glasses and I left 10 minutes before closing. He gave me service with a smile. He acted like my needs were important and treated me with respect. I will be a customer for a long time.
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July 2023 by Gale G.
America's Best?... More like America's Worst.My partner is in dire need of an eye exam as he often goes cross-eyed when trying to maintain eye contact. We booked an exam here because it's easy of course to get an exam the next day (which is the only reason they get a single star to be quite frank). Upon our arrival, we could already feel the coldness and contempt wafting in the air... My partner went up to the front desk and he was greeted with a harsh "What do you want" from the woman sitting there. As he began to check-in, another woman behind the table asked me a question and I must've misheard because when she asked her follow-up "What can I help you with?" and I responded, "Oh I'm sorry. I'm just here with him", she practically yelled at me "That's what I asked!" and walked back behind the desk. I awkwardly laughed and shuffled away, tail between my legs... because how are you going to be so aggressive with someone at America's Best at 11am on a Saturday. Did you even try to be happy?My parter pulled out his insurance card while checking in, to which the first woman harshly cut him off and said "We don't take that" and began packing up the paperwork as if we should just leave. I wish we did. He then tried to ask about pricing of the exam without insurance and as she began to explain, the other woman cut her off and said "No." then went on to re-tell the same thing the first woman was already explaining. We walked out as they made snarky comments about his insurance behind our backs. He's not getting an eye exam at a place where it seems all the employees want to gauge your eyes out! Good riddance! I wouldn't recommend coming here unless you have a humiliation k1nk involving specifically middle aged women being rude and yelling at you.
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June 2023 by Anastacia Beckles
Joe gave me excellent service today at 2143 Delaware Ave. Buffalo!He was my angel! Thanks Joe.
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June 2023 by Chavon Campbell
The eyeglass manager was very rude. He spoke to his employee in condescending way. He even antagonized me following me out to car to question me about why I don’t purchase glasses there and if you want cheap glasses from zenni go get it!! He was very rude
