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November 2025 by Mohsin ali
ImportantthatIwillbeworkingon and the same thing but it
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October 2025 by Joan Petre
I usually have no complaints when I go into the Apple Store for assistance , unfortunately today was not the case . My husband and I went in today to get help with his Gmail account . He is hitting a brick wall trying to reset his password and he hadn’t been able to recieve emails on his phone .
I will admit we are not the most savvy but on the other hand we aren’t the most unable to figure most stuff out . We left without any success , she spent less than 5 minutes assisting us with no real answers . She was condescending and looked at us like we had : 2 heads . I’m sure we are not the only senior people who need some assistance . Very disappointed and a definite waste of our time ,
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October 2025 by David Swick
Galleria Mall is a nightmare, close this location and open up elsewhere
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October 2025 by Pamela Gray
The store had a wide selection of products.
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September 2025 by Dr. Masud Rana
I recently purchased what was supposed to be a brand-new Mac Pro M4 at this store. To my shock, when I set it up and logged in, I discovered that the device appeared to be pre-owned with another account already existing on it.
I immediately contacted Apple Support and even escalated to a supervisor, but instead of providing a clear solution, they kept bouncing me back and forth between phone support and the store. The store tells me to come in and exchange it, while support transfers me back to the store. Meanwhile, I’ve already invested hours setting up the machine, backing up data, and configuring everything.
I spent two hours standing in line to buy this Mac Pro, only to find myself dealing with poor communication, wasted time, and frustration. This is not the level of service or transparency I expect from Apple, especially when I paid for a brand-new product and ended up with something that feels republished/pre-owned.
Apple needs to take this issue seriously. Customers deserve honesty, proper support, and the products they pay for—not runaround answers and excuses.
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September 2025 by Nam duong Doan thanh
I enjoyed the overall shopping experience.
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September 2025 by Howi
Poor shopping experience. One staff member told me she had put my name down and that someone would come to assist me with the phone later. After waiting for about an hour, another staff member finally came over and asked how she could help. Then she led us outside to a newly organized line with more than 10 other people—most of them new arrivals—and told us to queue up all over again.
👎🏻👎🏻👎🏻
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September 2025 by Brie Eloise
They do not honor appointments and it’s impossible to get a quick answer from anyone. I had an appointment to pick up a phone, just a pickup, no services, and when I arrived on time I was told I had to wait in line of over 40 people. In the 10 minutes I waited the line did not move. When I asked about the wait time I was told I could just cancel my order. Hard to believe the world’s richest company has such terrible customer service.
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September 2025 by Salman Islam
Said my watch was ready for pickup and even spoke to the Apple techs that were verifying the line said my watch was ready for pickup. Only to go into the store and see the pickup date was changed. I also have text message verification saying it's ready. Also the leads and people in charge are kind of obnoxious.
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September 2025 by Anthony “Twiggly” Tran
Thank you Genius Bar Employees. You save me the headache of going through the catacomes of pile of lost passwords and forgotten Iclouds accounts. Thanks guys hope and pray you guys get a bonus!
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August 2025 by William O'Dea
How are you gonna tell me to contact the store via phone and never answer?
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August 2025 by Kyle
Miguel was awesome. Thanks again!!
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August 2025 by TROLLISGONE
Standard Issue Apple Store with advanced devices
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August 2025 by Wipa
Terrible customer service! Talk so rude with customer.
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August 2025 by C W
Stay away
