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March 2024 by Victoria Spell
No manager around when needed I left and came back still no manager, how does that work ?
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August 2023 by L. Shimskey
The food is great. Auntie Anne's pretzels are delicious. That's across the board, any location I've been to. This location just happens to have terrible customer service. I went there one time, got in line, and the kids closed up, just put a sign on the counter and closed, arguing with the guy who was at the front of the line. It wasn't noon or 1 o'clock or any other round number, it was a pretty random time. I gave them the benefit of the doubt, that they had to make more pretzels or something, but when I came back later and ordered, the kids who worked there were just rude. They've been rude every time I've gone back since. I won't stop buying food from there on account of that, but it's annoying, nonetheless. They don't have to be nice, people really just want their food, so just neutral would be fine.
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July 2023 by Kevin Dao
The other reviews of this location are absolutely correct. The lady taking orders was extremely rude and unprofessional. I tried to order original pretzel nuggets but the lady rudely informed the line and me that everything on the counter was all they had. The pretzel nuggets themselves are also really expensive. Almost coming put to $10. Will not be returning. Angry lady, if you're reading this, just breathe. It's not that serious.
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July 2023 by Logan Wheeler
Auntie Anne's pretzels always taste so good.
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June 2023 by Cody Richards
I’ve Tried this place 3 different times because I wanted to test if I just had a bad day. But EACH time I received horrible customer service, and it’s upsetting because it’s it’s ran by people of my skin color, show that we can do something for once! I’m going to continue to have people report this place because the manager is not doing anything to help improve the professionalism of this company! Oh and never order on DoorDash they will get your order wrong or just simply cancel it because they don’t feel like doing it because they’re LAZY.
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June 2023 by K M
I DO NOT CARE what everyone else says. This place's cinnamon sugar pretzels make me CRE- crazy! No but actually,, this place could have my (boyfriend's) entire paycheck and I wouldn't even be mad. Wow.
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May 2023 by Kayla Guerin
Me and my Grandma had gone and there were a couple of girls behind us. We were waiting for a few minutes for someone to take our order even though we saw 3 people who could take our order. When the girls behind us asked if they were closed and if anyone would take our order, they responded that they couldn’t do two things at once. Two of the people weren’t doing anything and the one person was making pretzels. We all ended up leaving. It was horrible customer service and incredibly disappointing. They had been arguing the whole time behind the counter and it was horrible.
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April 2023 by Anthony Coniglio
Staff here was really helpful with figuring out the best prices, as well and support on customer satisfaction. They keep it pretty clean even when they are being slammed with a line. Food is great and the glaze packets are really good. Overall, I recommend stopping here at your next trip to the galleria mall.
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March 2023 by Robert Ford
STG had the absolute best pretzel of my life today and didn’t even see it coming. Perfectly buttered, salted, and 100% fresh and soft. The manager (Jazzmyn from the receipt?) and her team crushed it today. Can’t wait to get more ??
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January 2023 by Joseph smith
Would give 0 Stars if possible. Staff very unprofessional. My 3 year old daughter wanted a pretzel so we waited in line for about 20 MIN while the workers were acting very unprofessional. Playing vulgar music at a high volume with the N word and the F.... words in it. How is this allowed at this establishment. My daughter should not have to experience a situation like this at her age nor hear that vulgar language from that music. Clearly I won't be back to this place or the mall all together. Sadly society has lost respect for anybody including the elderly and innocent children. I want to thank you for making my once every 10 yr trip to the Galleria mall the typical experience to be expected from these rude and entitled millennials.
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January 2023 by Chuck
Agreeing with some of the other comments on here! Wow! The owner (or company) should be ashamed of themselves of having such horrible service reps! Yikes! I literally walked away when she started rolling her eyes at me, because she had to explain the size options… my goodness. Not good Walden Galleria!
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November 2022 by Amina Mahmood
So absolutely need a reform at this location. Horrible customer service, terrible behaviour. Find somewhere else to eat and do your mood a favour.
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October 2022 by Kayla Chiavetta
I wish I could give 0 stars. We have ordered auntie Ann’s from DoorDash way too many times & never ONCE received the right items, or even all of the items in general. & today was the last straw. $40 in pretzels & only got 1 thing. Do better.
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September 2022 by Barbara Clarkson-Budnack
went there today. girl was so busy chit-chating with co-worker when I asked for one regular salted and one sour cream and onion. she grabbed a pretzel and tossed it on counter. My husband picked it up and said, "where's the salt?" so I asked her why it doesn't have salt? she got REAL snippy with me and yelled..."before you get all hostile with me, you KNEW what was sitting over there (which we didn't see them due to the teens having been around chatting with her) and you touched it, so it's yours." my husband and I were so stunned we just looked at each other. he tosses it back in counter like she did to us and we walked away. you can take your pretzels and shove them. what the hell is going on with businesses and who they hire these days??! we would have gotten fired for far less. no respect and treat the customer like crap. if it wasn't for us customers buying your product, you would not have a business or job. won't ever buy another Auntie Anne's especially at the Walden Galleria
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September 2022 by Chucky!
Agreeing with some of the other comments on here! Wow! The owner (or company) should be ashamed of themselves of having such horrible service reps! Yikes! I literally walked away when she started rolling her eyes at me, because she had to explain the size options… my goodness. Not good Walden Galleria!
