AutoZone Auto Parts on Bailey Ave in Buffalo, NY, is recognized for its excellent customer service and knowledgeable staff. Customers frequently highlight the friendly and professional assistance they receive, particularly from team members like Jahan, James, Myles, and Isiah. Many reviews praise the staff for their ability to educate customers about products, warranties, and services, ensuring they leave with a better understanding of their auto needs. For example, customers appreciated the detailed explanations about brakes and rotors, as well as the help with light replacements. The general manager, Ken, is also noted for his exceptional service, leaving a positive impression on customers who feel the area would benefit from more individuals like him. However, not all experiences were positive, as some customers mentioned issues with other staff members who displayed a lack of engagement or poor attitudes. Despite this, the overall sentiment reflects a strong commitment to customer satisfaction, making AutoZone a reliable first stop for auto parts and services in the Buffalo area.
This was the only place 24 hours a day 7 days a week to get car parts. Even though it was a 2 hour ride it was always worth it. When it worked out. I specifically called for a specific part, the women that answered said they had it in stock. I drove 2 hours and they didn’t have it
December 2024
Jahan was awesome to help with my car issue...friendly professional and knowledgeable..definitely going back for all my auto needs..thanks Jahan!!
August 2024
Helpful staff. She got my parts, was knowledgeable. Great department.
