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March 2024 by lnoreck
I ordered a bacon , egg and cheese on an onion bagel. My sandwich tasted so peppery that I did not enjoy it. Then I noticed they use peppered bacon. Why not offer traditional bacon?!
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March 2024 by Walter G
Miserable woman at the counter today, my first trip to this place. Egg and cheese was totally disappointing. Razor thin pre made egg and cheese. Total joke.Missing Bagel Js.This place may not make it here with product like that.
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March 2024 by lilly u
Poorly managed and organized. Not at all the workers’ fault. Management needs to figure out a more efficient way. There was at least 10 workers behind the counter but barely seemed to be any organization. it took 30 minutes to get 3 bagel sandwiches, not even complicated orders, just selected off the menu. They seemed to prioritize online orders and ignore the store full of people standing around waiting, at least 30 of us. There’s barely any tables or seating so everyone is standing around the counter and along every wall. Seemed like a lot of people got sick of it and left so they had to just put the bagels back. Even after all that time, all of our orders were incorrect. I felt terrible for the workers and I definitely wouldn’t want to be in their position. Hugely disappointing.
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March 2024 by Julia Tansey
Rachel is my girl. She always remembers my bagel choice and is so personable and kind. The rest of the staff is always so polite and the bagels here are my favorite. It’s hard to find good bagels in Buffalo, didn’t love bagel jays but brueggers is now the go-to. Thanks Rachel for being amazing:)
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February 2024 by Shannon Dziadaszek
First time trying this place this morning; food was pretty tasty. ? Got the Skinny Bacon Avocado Tomato & Egg White bagel and coffee there…I’d give this place a go again ☺️
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February 2024 by April Spencer
Y'all Brueggers blew my mind this weekend, and not in a good way. Be careful if you pre-order with full payment. It can walk out the door before you arrive and it will not be their problem. And not only will it not be their problem they'll think you're nuts for thinking they'll fix it . ?♀️ I'm still so flabbergasted over the entire interaction that I felt a need to bash a business. I'm also not complaining over a single bagel order. I ordered their brunch box so it was a $40 order. Anyway, be careful
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February 2024 by Jacob Corcoran
Would recommend going somewhere else unless you wanna wait 30 minutes for a bagel with cream
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February 2024 by Joseph Pecoraro
This review was for Bagel Jays: Food was horrible and cheap as hell and the dude responded with something along the lines of "well that wasn't a real good idea" referring to me going through the drive-thru and me offhand mentioning I hadn't been there before. Weird.
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February 2024 by Jenn Verpoten
I went to Bagel Jay's often so decided to try the new Brueggers Bagels. Online said that the Delaware location had a drive thru but when I hit there, I discovered it wasn't open yet even though this location has been open since December.The cashier was not the least but friendly and the breakfast sandwich I got was so greasy, even the take out bag was covered in grease. Very disappointing.
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February 2024 by Rob Schwartz
I agree with the previous customer's review. Having been a loyal customer of Bagel Jay's for several years, I was disappointed to learn that it was sold to a new owner but was looking forward to becoming a new and hopefully loyal customer of Bruegger's. Unfortunately, I was very, very disappointed. I arrived around noon and it was very crowded (although many customers were waiting for "take out orders"). The system for ordering was different than it was at Bagel Jay's; instead of ordering directly from the staff actually making sandwiches, customers ordered from the cashier. So I approached the cashier (who was wearing sunglasses) and I attempted to order what I have ordered in the past at Bagel Jay's: tuna on a sesame bagel. The cashier was not very friendly or welcoming and simply stated: "we don't have any tuna, chicken salad, or egg salad anymore". Disappointed, I ordered turkey with spicy brown mustard (which was listed on the menu sign as one of the available condiments). Again, not very friendly, the cashier simply responded: "we don't have spicy brown mustard, only Dijon". The one positive was that my order seemed to be ready in less than 10 minutes. So overall, there seems to be limited options, unfriendly staff, and overall a very disppointing experience. Missing Bagel Jay's. Curious to see if the experience will be the same when the Klein Road location opens.
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February 2024 by Chad Seitz (dreamweaver68)
Gig drivers avoid!!Orders are prioritized for in store customers, only one employee working delivery orders. The wait is horrible.
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February 2024 by Cape Verdean Queen
BEC on a Plain Bagel: there was no butter on the bagel, so the bagel was dry and that wasn’t even the worst part. They put so much pepper on it that I couldn’t even enjoy the sandwich at all. Dry, peppered, bacon, egg and cheese on a plain bagel - It was horrible, never again.
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February 2024 by Melissa C. Beckman
They have delicious, daity free bagels. Staff is nice.
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January 2024 by Jordan Lema
We're lovin' it. Great bagels. It's busy on the weekends, but weekdays on off hours it's really quick. The catch of the day and Sriracha Honey Sunrise are ?
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January 2024 by Jake Jacobson
Bagel taste so bad, small hard and fake eggs. Only sell pork bacon as well. Won’t put salt and pepper on bagel and can’t order in advance. Place is trash. Better bagels at Topps in the frozen section. Never had a worse
