Best Buy is a store with good products and a recent remodel that some find to be a positive change. Customer service experiences vary widely. Many reviews note that staff can be very helpful, prompt, and go above and beyond, offering great customer service and taking immediate care of customers. Specific examples include employees providing honest, cost-saving advice on items like cables and assisting with carrying purchases to cars. However, other experiences mention that getting assistance often involves a long wait, sometimes requiring customers to wander around to find help. There are also comments that the buying process can feel rushed and that some appliances may be more expensive than at other retailers.
Had to go buy a new TV today service was great, almost slipped coming in told the manager and they cleaned up the sidewalk immediately.
January 2026
Doug who works in the TV department was extremely helpful. I am highly satisfied with my new TV.
January 2026
Went in looking for a few upgrades to my PC with a couple of questions. The employee that helped me, Mateo, was knowledgeable, quick, and very helpful. Definitely knew his stuff and was nothing but nice all the way through.
