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February 2024 by John F.
Priceline messed up in correcting my reservation. The staff (and especially the manager) helped straighten everything out.
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February 2024 by Joe Kone
Great Hotel with outstanding
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January 2024 by Lucy Belgin
The staff are terrific, a big shout out to Troy for being so accommodating and kind. The rooms are clean, the hotel is located in a safe neighbourhood and close to the busy downtown. Again Troy thanks for saving the stranded couple!
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January 2024 by Jennifer Lowden
Great front desk staff.Rooms: Enough space, comfortable, good lighting and outlets
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January 2024 by Sara Wassink
Everything was wonderful. We would definitely stay here again!
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January 2024 by James Douglas
Keep up the good work
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January 2024 by Mrz. S. Coopz
Troy is absolutely
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January 2024 by Gino Squeo
Everything was good.Room was clean.Safety was in place.Good restaurants in the area as well.Rooms: CleanNearby activities: Good restaurants near bySafety: It felt safeWalkability: Good
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December 2023 by Rex Black
Great hustle going on here. Depending who's working practices will change within the hour, for best price. Call, then have someone else call back. Not worth 289 or 389 Any other day it's only 159 and 199.
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December 2023 by Michael S
Best location in Allentown! Troy is the best! All of the staff are friendly and accommodating. Rooms are very clean and spacious. Easy to walk to shopping, some of Buffalo's best restaurants and bars. I cannot wait to return because I definitely know where I will be staying.
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November 2023 by Sharon Furlong
We are repeat customers, and this hotel NEVER lets us down. Great bed and pillows, quiet air conditioning/heating, a good sized fridge and a nuke, and quiet quiet quiet. And their breakfast is the best one I have ever had at any Best Western hotel in the East Coast! Fresh eggs, some form of home done potato and this time, one of the best apple fritters I ever tasted. Calories? Yep. But wonderful! And good choices of cereals, yogurt, fresh fruit and breads. You cannot go wrong with this wonderful place, in a fine location in downtown Buffalo.
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November 2023 by Brooks Hensle
Recently stayed at this hotel with a few friends. The location is perfect if you’re looking to explore the immediate area. The staff was super kind. The main bedroom area of the rooms were ok. The floors needed vacuuming crumbs from the previous patrons were scattered throughout. The main issue is the bathroom. The pocket door was broken wouldn’t fully close or lock. The shower is a corner standup shower without curtains and so water ends of all over the floor and pocket door making for a major mess, regardless of repositioning the shower head. Finally, we saw 3 cockroaches scurry across the bathroom floors. Likely due to the crumbs on the floor from the previous patrons. That said, I still would rate this a 3/5, so not bad.
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November 2023 by T Davis
My experience with Best Western- no warm welcome the lady that check us in was not pleasant even with my daughter saying something silly to cut the ice in the room, didn't happen. ( no smiles) Was told the internet pass code but was not told the name of the internet. When my child called down to the front desk, I can hear the lady being very rude to a kid. Then was told could not leave pet unattended, so when my kids went for breakfast before going to school, they where told that they couldn't bring the food to the room. So they can continue getting ready for school. 1st time going to a hotel and could not take the breakfast Upstairs and the manager (Troy) said that. So kids didn't eat breakfast before going to school. The other lady when checking out no smiles no GM. Staff ( front desk) need to learn how to have a smile on there face and know how GREET the guest that are arriving. The place need to have more lights it was gloomy and dark in the parking lot.Only thing the hotel was good for is a soft bed, and nice hot shower. The sink that's outside of the bathroom was crazy, it's no privacy if you have kids...Thanks for everything,Remember FYI smileCustomer service is everything.
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November 2023 by Jennifer F.
We booked a room here for a Bills game. We ended up with a smoking room, which we didn't want, but we tried to make it work. It didn't smell that bad upon check-in. After the game, the room smelled disgusting. When the heat kicked on, the smoke smell really came out; however, the room itself was generally unclean. The toilet also ran non-stop. It was going to be a sleepless night with that toilet running continuously. Juggling the handle didn't stop that toilet. The bathroom wall was disgusting and had brown stains on it. My travel partner spoke to the front desk before the game, but we were told it was non-refundable. The front desk said we could move to another room tomorrow, so that was promising. We tried to hang in there. It was the dirty sheets that sent us packing. One bed was covered in hair on the comforter and on the sheets. The other bed had stains and hair. I took pictures of the grossness and then I booked another hotel 15 miles away while my travel partner went to talk to the front desk again. The front desk said if we brought it to their attention sooner, they would've refunded us (we brought up how we didn't want the smoking room, my travel partner went downstairs to talk to the front desk about how we didn't like the condition of the room). Soooo... hopefully the other rooms are better? We had a bad time. We left at 1:30 am for another hotel. Update: My travel partner was told the general manager would be in at 7 am. When he called this morning around 10, he was told the general manager wouldn't be in until 2 pm. We'll see! Update 2: we called back at 3 pm and asked for the general manager. We were transferred to a full mailbox, so we were unable to leave a message. Update 3: received call back from manager. We received a refund of half the stay, which is better than nothing! The manager did also reply to my review, which is great! My Conclusion: Would I give them another chance? Yes. The rest of the hotel seemed very clean. The bird in the lobby was cute. Personally, I think this room just fell through the cracks with housekeeping and was missed. The smell was tolerable, but the running toilet and dirty sheets was the big problem for me. Also, with Buffalo being only 3 hours away, I visit fairly often. I wouldn't write off this place due to a fluke like this. Go Bills. :)
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October 2023 by Virginia Pollock
We booked this hotel for a friend's wedding in Buffalo. The staff was very friendly when checking in.Unfortunately the room was very dirty when we arrived. Stains on the bed and dirt on the floor made us feel as though this location was not somewhere we wanted to stay for the next few nights. Shayra, the manager on staff, did charge us for the full night but refunded the other two nights we booked. We ended up finding a last-minute room at the Hilton nearby which worked much better. Altogether disappointed that we didn't get a full refund when we did not use the room at all, but happy that we got a room at a different hotel that was better suited to our needs.
