Black Hat Chimney & Fireplace is a family-owned business dedicated to enhancing the warmth and comfort of homes through quality fireplace products and services. They believe that the hearth is central to family life, providing a place for relaxation and togetherness. Customers have praised Black Hat for their knowledgeable and friendly staff, highlighting the excellent customer service they received. Many reviews mention the seamless installation process of new gas inserts and stone surrounds, with customers appreciating the clear communication and responsiveness to questions. The team is known for addressing issues promptly, even taking the time to educate customers about their products. Despite a busy schedule, the owner has personally attended to urgent concerns, demonstrating their commitment to customer satisfaction. Reviewers express satisfaction with the quality of their new installations, noting the pleasant and helpful demeanor of the installers. Overall, Black Hat Chimney & Fireplace is highly recommended for anyone seeking reliable, high-quality fireplace solutions and exceptional service. They invite customers to visit their showroom or call for their fireplace needs.
They installed my fireplace insert a few years ago and I try to have them come out every year to give it a cleaning. It’s been running great although I have to go back lately because my dog chewed up the remote on it. 🤦🏼♂️🫤
August 2024
Each employee that I encountered we're fully knowledgeable and very friendly I recommend them and I would go back here for anything that I need
March 2024
We got a new gas insert and stone surround. They were very easy to work with, good communication/responsive to questions, and a beautiful finished product! Couldn’t recommend more!
