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May 2024 by kia taylor
Very good service
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December 2023 by Greg Gambino
Staff was pleasant and responsive to my questions.
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December 2023 by Joycee W.
I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.
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November 2023 by Charisma Wardlaw
The Main Street location has very poor customer service. They do not greet customers when you walk in. They are quick to tell you to call the customer service number, they make NO effort to assist you when there are issues. It makes for a poor experience when ALL the agents have bad attitudes.
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November 2023 by Bay Brown
Bruce is definitely the best rep there. Very sufficient, thorough and his professionalism exceeds any other person I've encountered at any other car rental place. His customer Service is impeccable and he should be recognized.
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November 2023 by Heidi Aronin
The absolute worst service I have ever had at any car rental agency anywhere in the world. Waited morethan an hour to get a car. Unbelievable. Stay away.
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October 2023 by Human 1874
Car was dirty
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September 2023 by Josh Needham
They upgraded my rental for free and the guy was very nice. Which was cool. But they 1st gave me a car with a tennis ball sized bulge in the tire. That I noticed myself and had to drive all the way back to switch out for another vehicle. They then gave me the same size vehicle but with bare tires on the rear, 0 tread. Sure enough, half way through our trip we lost a tire. Now I have to get to another budget to get ANOTHER car, and unload/load all out luggage AGAIN. Really feel like they're either trying to ruin our vacation or kill us.
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August 2023 by Kelly W.
This location is an embarrassment to Budget. They get an F in Customer Service. The cars smell awful, I found marijuana in my car so the cleaning standards are pretty low. I can not express enough how rude the front counter employees are. Budget needs to monitor this franchise location as they have completely turned me off from ever using Budget car rental again. I tried to avoid giving any stars but had to pick 1
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August 2023 by Barbara Pegues-Brown
Drive a Hybrid Toyota Sienna EV it was ok to big but grandchildren loved the room.
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June 2023 by Ian Dipaola
I want to be succinct, budget is a joke. Do not recommend. My only day off to get some furniture out to our house in the country so I make a reservation for a 12 foot truck. Reservation confirmed and price seemed fair. I Uber to the location and the man behind the counter says there aren't any trucks. I said but I have a reservation right here. He said there are no trucks. So I asked what the point of the reservation is? No answer. I called customer service (based in India) and they were less than helpful. They offered no help and no resulting to my problem was reached. I will never again utilize budget, I'm out $50 for Ubers and no truck. I was offered no compensation and no solutions. Budget is a joke.
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May 2023 by Dee Michelle
Glad Sheridan location owns this location too. Thank you of course I got the same treatment. Trying to resolution you just not going to brush me like I don't matter.
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May 2023 by Keyz Morgan
Staff is great very helpful and understanding frank look mean but is very nice
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May 2023 by Tim Thompson
Arrived at set time, Vinny took great care of me, quickly.. no pushy sells like Enterprise. Quick, courteous, easy. Put me in a very clean new Chevy Blazer. Couldn’t be more happy with my experience! Definitely recommend
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May 2023 by Kirk Peters
Must recommend highly this Budget Car Rental location if not merely for the outstanding service and demeanor of its rental agent "Bruce."He was totally professional and did an outstanding job at making my rental smooth and efficient.Way to go Bruuuuuuce!
