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November 2022 by Victoria Troncone
That isn’t professional salon, horrible hair color, cut and you will need a scalp treatment after that experience. Never again.Services: Hair coloring
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May 2022 by Alina
Great people to talk to, but for a nail reservation I made a few days before the appt, we had to wait 15 mins (texted my work to let them know) and then be rushed out because of another client coming in and them not knowing the other clients' booking time. I told the receptionist on the phone/while booking about the spring floral design I like, she reassured me and told me to show the nail artist, and when I showed them-- they only do solid color (or stars for 4th of July) but when I asked for various difficulties (4 pictures, from difficult to easy level), now it was suddenly no nail art whatsoever. For how long they spent on my nail beds (95% of the time working on cuticles, 5% for the "French manicure"), it's just not worth $40 for a solid gel.. plus tip. There's a weird black smudge now too that won't come off
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March 2022 by Tara Halliwell-Kemp, DDS, MD
Ask for Shannon!!! The pink and white nail photo was from previous time & photo was taken just 4 days after!! Total disappointment as my nails did not look good on my birthday at the place was closed the two days before. Went in today and Shannon did a great job and they feel better- not too thick or stuck to my skin.
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February 2022 by Matt N Katrina S.
I booked a couple days ago for the Deal 1. I am from out of town coming into Buffalo for the first time next week. I was excited about getting to do some kind of spa service as it is my first time to travel this far from Oklahoma! I chose the Deal 1 not knowing what it was. So I saw on Facebook a deal 1 for a mani pedi. I know it was last months deal but I didn't understand it changed frequently since I'm not from there. I called last night, this morning, faceboook messaged and emailed to try to cancel because I realized I did today and not next week for my trip!!!! The ladies were completely rude, did absolutely nothing to possibly rebook me, at least give me half credit since I tried to do something relaxing for my trip and messed up. I don't expect special service but not one lady tried to work with me or even cares about anything I had to say. I can see why the salon doesn't have high stars because their customer service is awful. If all people are like this out there This is definitely a sad world. Such rude rude women working in that salon and I hope if other people have an experience like this maybe they will try to work with you and hopefully they can work on customer service. If you ask me, don't book here. Super super rude women. What an awful experience for someone that hasn't even gotten to the city of Buffalo. I hope everyone out there isn't this mean :(
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January 2022 by Lillian Z.
I love this place. I am new to Buffalo and found them on Yelp they didn't have the best reviews but I gave them a shot. And I'm so glad I did I've been here for five months and this is my new nail home. Lawrene is amazing she is so fun and my nails are always so pretty when I leave her. She also does my eyebrows. That's the first time i've ever had them waxed. But after the pandemic and letting them grow I finally trusted her with my eyebrows and I was NOT disappointed.
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December 2021 by Heidi Robibnson
Best place ever defiantly recommend
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December 2021 by Rachel C.
Great nail techs! Have had a manicure and pedicure here and had great experiences both times.
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December 2021 by Carol Novotny Horton
Always pleasant, clean, professional and off street parking is such a great perk downtown! All the staff are lovely... And oh... They do a great job, too! Treat yourself!
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December 2021 by Kristen Lillie
I’m new to Buffalo and was recommended to come to Capello’s when I was looking for a place to get my hair colored before my wedding- I am beyond happy that I came here! My hair has never looked this good
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October 2021 by Amanda Nicole
Capello’s Salon Downtown was absolutely excellent for my very large bridal party in July. I got married during the height of COVID and I could not say enough GREAT things about them. They were super clean and professional. The salon atmosphere was so relaxing and I was very stress free when I was there on a day where nerves were high. All of the staff at the salon were very professional and took their time with all of us. For being such an upscale salon, their prices were amazingly reasonable. They have the cleanest nail area I have ever seen. I get manis and pedis all the time and I have not found any place better than here. They are an amazing salon and I will definitely recommend their services to all of my friends and family.
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October 2021 by Kelly M.
Absolutely terrible experience. I don't normally put a business on blast, things happen, but we've tried calling multiple times to come to a resolution and the owner has ignored my sister in law for over 2 weeks. We made an appointment for a bridal party of 11 (9 adults and 2 children) to get manicures and pedicures and this cost us over $1000. Absolutely a rip off but made even worse by the quality of service we were given. The technicians were all nice enough but most of us had gel manicures done and they were all chipped before the end of the weekend, some girls had chips that night at my rehearsal dinner. The children had to be touched up before we even left because the polish was peeling off. Not chipping, just peeled right off. The tech doing my pedicure was unable to do my gel manicure on my fingers. She prepped them (or so I thought) but the tech who ended up doing my fingers re-did it anyways. My friend who was doing a dip manicure had her cuticle nicked and the tech used the dip powder on her still. Personally that concerns me for my friend because she could have gotten an infection, and I'm not sure they threw that dip out. The floors are filthy, some of us had new flip flops that were covered in black dirt by the time we left. No refreshments were offered. I have been to salons where I've been offered at least a bottle of water and got arm and neck massages (in addition to having actual massaging chairs) and paid a fraction of the price and had a better lasting manicure. It seems like they wanted to capitalize on people wanting everything done at once (hair, nails, etc) but I feel like the techs aren't good at doing nails.
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October 2021 by Julia C.
I'm writing this review and it is crossposted until a member of their team reaches out with a resolution. We have attempted to contact the management team 3 times to speak with them regarding services rendered for a Bridal party on October 7th and have not heard back from anyone. Our expectations with a salon of this caliber, especially for a Bridal group with 11 people was to at least have a decent time spending time together with the bride. They were called and told well enough in advance that we were coming as a member of the party had to put a deposit down. At first we found it odd that we walked in to hardly any seating other than the salon chairs that are built into the area and the seating at the desks. Us having to move every time someone was getting their nail done. Extra seating wasn't brought into the location until the majority of us had completed our manicures. While our flower girls were typical little girls running around and having a good time, we should have known that this was a bad choice when they had to repaint multiple nails because the polish had simply.. fallen off. We got our own drinks from a local coffee shop, nothing was provided (which in their defense, not sure if they offer this, but in my experience upscale salons usually offer at least water). Fast forward to the actual nails. This was the absolute worst manicure and pedicure experience that a majority of the bridesmaids have ever had. I personally had multiple blemishes and smudges and all around inconsistencies in the nails before I even left the shop. One of my toes has an indention where it can physically be bent in the middle of the nail. My previous pedicures have never done this. One bridesmaid had her cuticle cut and the tech continued to use the dip in the container. There was no indication that the powder container was disposed of when she was finished. This was after she had explained to the tech that she had previously gotten cut before... As we were going back to the hotel, multiple people noticed what a bad job it was. One person had chipped nails before we even got to the hotel room. We have pictures and time stamps to back up up these claims as most of us had issues before we even got to the wedding and god forbid they did not last through the reception into the next day. At approximately $92 per person, this is insane that these manicures did not last even through the reception. Most of the girls also had GEL polish. Which, from my understand should last for more than three days. I went on vacation after with half polished nails. We could deal with the seating, the techs were nice enough, but the product does not fit with what they charge AT all. If this is something you are hoping to make into an experience for your wedding party, what they offer is not worth the money. We are attempting to come to a solution to the issues by calling, filling out the form on their website and also leaving this review in hopes that the owner/manager or someone can resolve this experience. When you are spending over $1,000 on a service for a wedding party, this should not be happening at all. My local nail salon charges $56 and you get a lot more than what was charged for. Included are pictures and I can time stamp them should they need it. I will continue to call the location until there is a resolution.
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September 2021 by Jess K.
Pros: same day appointment and friendly staff and parking lot. Cons: a trim cost $60 and took 20 minutes, so much was left to be desired.
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June 2021 by Jessica R.
So I really haven't gone anywhere in forever for myself after having three kids I never get out!! So this past week I was like I am finally going to get out and get my hair cut and get my nails done !!! So I found Capello's and I'm so happy I did. I also found my new salon expert Shannon to make me feel comfortable and happy to try out a new cut and nail color. I definitely recommend her and tell her I told you to recommend her for your appointment you won't be disappointed!!! As a teacher I don't get much time to get stuff done on my break but wow she makes it happen and it's awesome!!! The location is clean and very cozy inside, very professional definitely recommended.
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March 2021 by Brenda Kowalski
Let me start by saying that the staff was very friendly. I don't normally write reviews good or bad but sadly this was probably the worst hair cut I've had in my 37 yrs. All I wanted was a one length all around bob right below my chin. It was SO uneven, I don't even know how someone would allow me to walk out like that. The girl was so nice so I feel bad but I basically left with a mullet which I had even told her that it was uneven and the back had to be cut more. I thought she did, although I wasn't even shown the back of it before leaving. There were chunks of hair longer than the other in multiple spots that weren't even cut. They didn't even put hair product in my hair before drying which I found odd as well. The other thing is that they don't allow you to tip on your card which should be told over the phone when making the appt as most people don't carry cash on them these days and usually can on a card. They have an atm there which charges you a fee AND they seem to disappear when you need to ask for change cause I don't want to tip 20 on a bad haircut but still do as a service performed and the stylist was friendly. No I did not contact them to have this fixed because I don't want them touching my hair again. Maybe she had an off day, I don't know. I'm sure there are good stylists there just not this time for me. I ended up having my boyfriend fix it are did a better job and he doesn't even do hair.
