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November 2023 by Demario Hough
This place is horribly ran! They have changed their name 3 times that I know of and still the service is poor. I get there for my appointment just for them to tell me my appointment has been cancelled. They had me change my doctor's name through my insurance and I have yet to see this doctor because they keep changing my appointment to an virtual appointment over the phone with a doctor I never seen before. I just got out of the hospital and they have done nothing for me as a follow up. They really need to get it together
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October 2023 by John Toner
They are lazy they never answer the phones the staff just sitting there not gonna answer phones and you wait over and. Hr to be seen to a dr and they don’t know what they doing And when it comes to meds they don’t like to do anything about it THIS IS NOT THE BEST PLACE TO CHOOSE
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October 2023 by joryialy GDe jesus
wish i could give no stars. this place is terrible. they cancel appointments and tell you when you get there and "fit you in" and see you 4 hours after the fact
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September 2023 by PAPA MAN & DAD
The one place that will schedule you at 3 and won’t call you until 5:30. I went to the one on Jefferson and the one on Niagara and they are both terrible. Nor do they answer phones. I wouldn’t consider neither to nobody
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September 2023 by Jacklynn Lapress
Horrible wish I could give 0 stars!! The new Dr. is uncaring and uncompassionate!! She made some many changes to my medications all at once! I could barely talk because she would cut me off or shut me down!! She gave me a referral to an ENT that is for children!! She referred me to a neurologist who doesn't take my insurance and did not even give me a back up!! Instead she cuts me off my much needed medication!! If this is how you treat "family" then im glad to not be apart of it!! I was at this clinic 5 yrs!! 3 months ago they lost my blood work so I was delayed starting my job! One time they changed my appointment with barely a days notice and would not even call the medicaid cab and change it so I sat in that office 4 hours that day thanks to Marniece the office manager at that!! She told me I could not prove my time was switched and I did prove it! Guess what she laughed with her little office buddies and threw my proof out & wouldn't even talk to me! I would go above and beyond for my family!!! There is so much more I cld say!!! I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!!! Kendall Burwell is even worse!! What Office manager says she'll help you requested I get an appt date and time for the neurologists and she'll send a referral and make my application! All of it i did as soon as i hung up with her! She has avoided and dodged all of my calls since that's not even professional!! If she wasn't going to help me or could not help me that's more professional then avoiding all my calls and not returning calls!! Do yourself a favor don't go here!! All you'll be is a number in this place!! No wonder nothing gets done! Instead md's wanna chart lies like that isn't FRAUD! I wish I can speak with a administrator!
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August 2023 by Marlene Young
They are the worst medical practice around. They have cancelled my appointment twice. They tried to reschedule it for 2 days after I run out of my anti anxiety medication and the refuse to move the appointment up.
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July 2023 by Cynthia moore
Always helpful & professional.short wait time & they listen !
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July 2023 by Khaji Xxxx
Not really the same after a specific doctor left honestly the new doctor here is soo annoying won’t let u finish ur sentences refer u to the wrong places she referred me to an ent who doesn’t take patients my age and referred me to an obgyn who only does ultra sounds on pregnant patients. During my appointment she kept cutting me off and didn’t let me finish my sentences like if you are asking me a question let me speak. Idc not going back.
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July 2023 by nina G
This office has afterhours care and always has openings however I would not recommend Doctor Rodriguez/Varallo, if you want a doctor who is client focused.She talked about herself the entire visit. The conversation with her was very ethnocentric and uncaring. She showed little interest in me and informed me that the visit was only supposed to be 15 minutes long and sucked her teeth. She talked about her 3 year divorce and why her last name was still rodriguez. She made it clear that she was not hispanic but was Italian as if one was better then the other.
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June 2023 by fernando Hill
Yesterday was a little busy from the holiday the day before.
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June 2023 by Cai L.
I’ve never had a doctor facility stress me out so bad to the point where I felt an incoming aneurism.
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May 2023 by Julie Chen
DO NOT COME HERE. Upon my first visit I filled out all the required pre paperwork but when I arrived they couldn’t figure out where to find it and made me do it all over again. After that I waited for more than an hour to be seen. I was assigned a blood test but the nurse stabbed me 3 times to draw NO blood and she wanted to keep going but I had to stop her as I could barely lift my arm. she first used a REAL thick needle and when she couldn’t draw blood she said oops maybe it was the wrong needle. She switched to a thinner needle and tried twice, still nothing.They also put my gender down as male when I’m a very regular looking cis-female.They NEVER reply to my birth control prescription insurance and it’s extremely annoying because the doctors information is needed every time I renew my prescription. Once I called to tell them AGAIN to tell the doctor to reply to my insurance. They then told me that I was due for a birth control pill renewal checkin meeting, so they scheduled me a telehealth meeting a couple weeks in the future. Keep in mind I’m on my last pill pack. I wait 30 mins in this online meeting and no one shows up. They then call me saying I actually need to go to the obgyn for birth control renewal.Anyways this place is irresponsible, careless, and unprofessional. 0/10 recommend.
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April 2023 by Heather Brown
This is my primary care doctor’s office. I went in and saw an unknown a provider on February 1. I had a heart attack and a stroke a year ago and I’m in my early 30s. I’ve had several medical issues and I was hoping to get them sorted out. I was referred to a neurologist in the auto enterologists neurologist they referred me to was not accepting new patients in the autoenterologist they referred me to his not take my insurance. So I had to call my insurance and have them give me a list of providers. When I asked for a new referral, I still have not been given a new referral and I’ve been trying for several weeks. It’s the end of March now to get my blood test results because I went septic and when I had my heart attack and stroke and I haven’t and I haven’t been feeling good again been feeling dizzy out of breath, and I have tried several times to get a hold of the doctor. The nurses have left messages and it seems nobody can get my blood test results and nobody can see me or return my calls and it’s been eight weeks now. Your best bet is just to find a different provider. Mind you I drive 2 1/2 hours to see this provider and this is a treatment I get.
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April 2023 by Katrina Jenkins
Checked in waited a hour to go in back. I would give 5 stars to the NP and medical assistant.
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April 2023 by Maylin Santiago
Megan & Kelly are great ?Love the front staff!!
