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October 2024 by Liam Murphy (Liam)
I have had repairs done twice here and each time the work is stellar but the customer service is interstellar.
Charlene is the ultimate receptionist, she's amazingly patient and wonderful to work with. Matt went above and beyond in doing the work and even fixed something that wasn't on the agenda. Everyone I've interacted with here has been friendly and professional! Needing auto repairs is stressful, the people here take a lot of that stress off the customer.
I can't recommend them highly enough!
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August 2024 by Tarrique Dennis
Very good collusion shop. Always call to keep you updated on your vehicle.
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March 2024 by Chelsea Ouchie
Charlene who works the front desk was amazing provided me with great customer service. The person who did my collision I haven’t had my morning coffee yet and forgot his name so I do apologize but he made my car look brand new again it’s looks better then when I got it!!! I can’t express how happy I am with the work they did. I will faithfully tell my coworkers,friends and family to take their car here because you won’t be disappointed.
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January 2024 by Ron Family auto of wny inc
Their service was good but however, I had stolen property out of my vehicle on thier property.
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December 2023 by Leesa VRTN
I wanna say thank you to the Gerber Collision team and the great customer service they always provide. The people there especially Charlene the front desk clerk always are respectful and they go above and beyond for there customers. Always had a great experience with them. Thank you all for everything you done to help me out with my vehicle. ????
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November 2023 by Elfie Mermigas
Turning in my Chevy Trax tomorrow
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November 2023 by Beverly Crosby
Great service and staff.
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November 2023 by Kenneth Stevens
Great job
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October 2023 by Marianne Witkowski
My jeep was in an accident & everyone here was pleasant & Charlene was remarkable. She kept me updated on when my jeep was in the repairs, pained & finished. I was extremely happy with how everything was handled & how fast I got it back. Mechanics were extremely helpful. I definitely will go back to this establishment again
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September 2023 by Juan G.
untrustworthy, Bryan does nothing but lie and then when he finally says he will stay true to his word he comes back out and lies again then rudely kicks us out.
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September 2023 by Curtis Myers
Front desk worker was so incredibly nice! They repaired my car in 2 weeks and made it look good as new!
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September 2023 by David R.
this dealership represents the worst of their kind. They lie, don't honor their commitments, and I wouldn't trust them with a car purchase. save yourself the headache and go to a more reputable dealership.
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July 2023 by Marcia Birdsong
Terrible business ethics and policies with a straight denial of any financial burdens associated with acknowledged mistake. I COULDN'T RECOMMEND AGAINST USING THIS SHOP ENOUGH
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June 2023 by Anita B.
Highly RECOMMEND AGAINST using this business In any circumstance you hope to walk away satisfied in any way. Company can and will make mistakes at the customers expense. Worst experience Ive ever had in any business with any circumstance and again. Acknowledged by company as a fault of their of creation and still demanded the customer pay for the mistake they acknowledged they made. That speaks volumes in itself
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May 2023 by Jim M.
I had an estimate done recently and my experience was less than stellar. a 10am appointment meant nothing since I was never called to the reception desk ( after attempts to check in, only to be told the 5 other people waiting were ahead of me ) until 10:25 and never even spoke to the estimator until almost 10:45. I left just after 11 after being told the estimate would be emailed to me. When I got the email later that day it ended up being $1,300 more than another estimate from a shop a mile or so further north on NFB. Needless to say I won't ever go back there
