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January 2024 by Mohammad ..
I had the worst experience ever, last November after getting a full year membership and in my first week. In the morning of the thanksgiving at the fitting room I felt intimidated by a white guy holding a gun and I've reported him immediately the manager at that time so the manager took the complaint and told me we gonna call you and I sent an email same day (attached), after 5 days they called my partner trying to sell him a membership and he simply refused and ashamed them for not calling nor taking the complaint seriously. Then a manager called me and start the investigation to reach the guy and after identifying him the guy just simply apologized and said "it's licensed" so they told me and I didn't feel safe to go back. Then 12/11/2023 I received a feedback email and I explained the same, the next day they called me and left me voicemail offering me a refund and I call them back the day after and said ok and confirmed my card number. I was so respectful and patient but this is too much to handle super unprofessional and disrespectful because until now they keep saying next week and week after week and I haven't received anything, I'm so traumatized even to go to a different gym and at the same time here we are January 12 and still nothing received!
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October 2023 by Demario Rhodes
Less amenities (less clubs, no guest passes, etc) than I signed up for, but there's a fee to downgrade membership. So they can downgrade the amenities, but I can't downgrade membership without $90 fee. ?
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September 2023 by John Rizk
I recently joined Catalyst a few days ago and couldn't be happier with the exceptional service I got from the salesperson, Mike. This is my first ever google review and I felt compelled to share my fantastic experience.I first spoke with Mike over the phone and he was able to answer all my questions and set up an appointment for me to come in and get a tour. From the moment I walked into the gym, Mike's professionalism and enthusiasm were evident. He greeted me with a warm smile and made me feel right at home. Mike took the time to listen to my current circumstances and tailored a membership package that was perfect for me.Throughout the entire process, Mike was patient and attentive, answering all my questions and addressing any concerns I had.Mike's exceptional customer service extended beyond the initial sign-up. He followed up with me to ensure I was settling in well and it was clear he genuinely cares about the well-being of the gym's members. I came in with a friend who was not signing up (at least that day), and he even gave him 2 free day passes to the gym!What I like about Catalyst, is that it's not just a gym but more like a community. People like Mike, is why going local in Buffalo will always be better than going to national franchises. This location on elmwood is currently undergoing renovations on one side and I am excited to see what the gym ends up looking like when it's done.TL:DR: If you're considering joining Catalyst Fitness on Elmwood, I wholeheartedly recommend seeking out Mike for your membership needs.
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September 2023 by Michele Vega
A super fun and great Little Gym in the same Jefferson Plaza as the Regals in a couple other great little things there nearby and the people there are really eager to have you come in and be comfortable as quickly as possible and they're also very friendly and will always greet you at the door
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August 2023 by Tiffany Parker
I decided to start my workout journey with Personal trainer Brandan M....he is kicking my butt twice a week if you're looking to build back strength and muscle he's your guy!!! Even if you're looking for other goals Brandan and his colleagues are all great trainers you won't be disappointed!!!
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August 2023 by Marjorie Julkowski
I give this gym high marks for the friendliness and expertise of the staff. Chris, the trainer, is a warehouse of athletic and nutritional knowledge and knows exactly how to push me to reach beyond my goals:)Bibi, who cleans, is a one-woman powerhouse! I have never seen the bathrooms cleaner:) She truly enjoys her job, too, singing as mops!!I always look forward to going to the gym, now:)
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July 2023 by Rachael Cooper
Terrible customer service and they’re calling themselves a “premier club”. I’ve been a member here for a couple years there is literally nothing premier about this club. It’s small, over crowded, has shower rod curtains for doors in the two changing rooms, and you see people “cleaning” but will see the same dirty wrappers in cardio machines for weeks.I have the second tier membership which I thought allowed guests at my home gym, as I have brought guests before. Today my nephew was in town and I wanted to take him but I was told “my guest privileges are only for express clubs” that I have literally never been to and again to call Elmwood anything other than an express is a joke. I’ve brought a guest maybe 3 times prior to this so I guess it’s possible others just let me bring in people. Not today, they wanted to charge a 14 year old kid who wanted to try the gym for the fist time $20 or literally double my monthly fee so I could always bring a guest. Like he used the situation as an up sale opportunity in front of my nephew who was getting upset. He’s a kid.I was willing to deal with waiting for machines, no amenities, and cleaning equipment before I use it for the price but after how I was treated today with my nephew, I’ll be joining somewhere else.
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June 2023 by Jeannine k
My husband goes here, and he absolutely loves it. He has a personal trainer there 4 days a week and looks forward to it every time.They are expanding more, which is awesome to see.I used to go here too and it was a really nice facility with a great staff. I'm just more of an at-home-workout kind of person.
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May 2023 by Doe Nay
One of the staff she really rude I think her name is Emily with a glass on I was just sign up for daypass trying to see if I like the gym and thinking of joining the membership but she was so rude she look like she doesn’t want to work there when I ask her questions she barely give me any information.
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May 2023 by Calvin Rice
Great Gym! Clean, well equipped. Staff and other patrons are friendly and helpful.
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April 2023 by Craig Chapman
I joined here six months ago on the advice of my fitness coach. I’m pleased with the facilities and the equipment, both of which are well-maintained. The staff are friendly and engaging and many of the other regular members are likewise, allowing you to “work in” on a machine between their work sets (I’ve also made some new friends this way ?)That said, the membership feels oversold against this location’s size. It could use two more bar cages, three more benches, two more cable machines and maybe 30% more mid-weight dumbbells. So I’m conscious that, if I’m there past 5pm on weekdays, that I’ll need to wait for my turn on equipment or pivot to a replacement exercise to keep my momentum.There was also a period spanning several months where a group of about 20 boys from a well-known local private school would come in with their coaches, turning the whole facility into a pubescent Kidz Zone between 3 and 4:30pm ?Taking those factors into account, I’m able to consistently get three, solid 90-120 minute workouts in every week, covering barbell, dumbbell, bench, machines and turf. I’m happy to be a member and am looking forward to experiencing the results of the expansion!
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April 2023 by Patrick Dillon
When I called to cancel my membership, she told me I had to go online and send them a message saying I waned to cancel or come in in person.I didn't even have the option to cancel online, I hade to send a message to them informing them I wanted to cancel and wait for their reply.When asked if she could do it for me right there, she said no. Terrible customer service on a regular basis at the desk by the young employees on the weekends.
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March 2023 by Bellabel
Joined this location because other than LA Fitness it is the only gym that is in the downtown area. Still takes 20 minutes to get there and the gym is ALWAYS crazy busy (I have tried many different times throughout the day/week). The membership is too high for the size of the facility so you’re always fighting for equipment or you’re stuck on the treadmill just waiting for something to free up, so you’re there even longer than you should be if it weren’t so crowded all the time. Don’t waste your time or money until they either expand or reduce membership.
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March 2023 by Garnet Loveday
Friendly staff, convenient location, plenty of equipment. Owners have foresight to expand based on volume of clientele.I see gyms as places for self improvement and advocacy. They offer a place for us to better our body, mind, and social skills. They’re a good cross section of society and you’ll meet friendly and unpleasant individuals alike.If you need something, broker a conversation beginning with kindness. Someone takes your equipment? Ask a question - they may not know they did. Most people will let you work in with them between sets - within reason. Consider that the gym and clientele may need improvement, but so may we.I worked previously as a trainer, in retail, and in healthcare. I’m a believer in taking responsibility for myself. Ask how we can change, less how others can. You dollar cost average into markets for retirement, Catalyst is a solid local business to “health cost average” into yourself.Thanks to those who keep this health Mecca afloat! Props to Chris and Mark for being great personalities within their team!
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February 2023 by Suzanne Colligan
Facility is very clean. Staff is friendly. It would be great if they offered some classes at the Elmwood location.
