City Wine Merchant is a highly regarded supplier of fine and rare wines, known for its exceptional customer service and extensive selection. The business offers sought-after new releases and hard-to-find vintages at competitive prices, with a focus on discovering high-value, small-production wines from family estates. Customers appreciate the knowledgeable staff, who are eager to make suggestions and help build and manage wine collections. Many reviews highlight the outstanding customer service experience, with staff going above and beyond to ensure satisfaction. One customer shared a positive story about receiving prompt assistance with a shipping issue, showcasing the team's dedication to resolving concerns. Shoppers enjoy the friendly atmosphere, with some mentioning the presence of a fluffy golden retriever, which adds to the welcoming environment. City Wine Merchant is particularly praised for its excellent selection of Italian wines, sourced from small family-run vineyards. The staff takes the time to explain their offerings, making it easy for customers to find wines they love. Overall, City Wine Merchant is a must-visit for wine enthusiasts seeking quality products and personalized service.
Purchased a case +2 of wine from them online. Absolutely wonderful customer service and good prices. I will be purchasing from them again in the future.
June 2025
My wine was delivered Priority Overnight on a day with a heat index of 102, but my wine temped out at 72 degrees and was still cool to the touch about 30 hours after being boxed up! Nicely Done Team!! I will get more very soon.
June 2024
Excellent wine shop with top notch service. Everyone is very knowledgeable and they’ve turned me on to some new wines I will forever be drinking. Cannot recommend enough.
