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June 2023 by Ashley Becker
I wouldn't recommend anyone use this company.. I was booked to move today 5/15/2023 for 9am they canceled at the last min at 8:15am.. The reason that I was given was the truck was in the shop.. So apparently they didn't know until 45mins to pick up that the truck was inside the shop.. So now my children and I have to go to a hotel for 2 nights because all of our belongings are broke down and packed up with no electcity or gas.. I have a newborn.. I belive they over booked.. Very unprofessional
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May 2023 by Jerlonda P.
I was scheduled to be moved today 5/15/23.. I called Friday 5/12/23 to confirm my appointment... Well today the day of my move that was scheduled for 9am they called me at 8:15am to tell me they had to cancel because they had no truck it's in the shop.. So now my family and I have to go to a hotel because we have no electricity or gas here it's transferred to the new place that is completely empty.. I have 4 small children including a new born... No one could call me ahead of time so that I could possibly come up with another option... Totally unprofessional I wouldn't recommend this company to anyone!!
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May 2023 by Alvarez Family
We recently moved after 13 years to a New home. We contacted this company for their moving services. The rates and service offering seemed well. So we booked. The booking was confirmed through Mark at HQ. However the actual moving service was horrendous!. There was a communication challenge as the movers did not speak English very well. So directing them was a big challenge. We contacted the office trying to connect with Mark and try to have the office speak to the movers - but we got no response via email or by phone. The movers were asked to remove their shoes or put on booties as the new home had new hardwood floors, we asked in x4 separate occasions but they continued to ignore the ask. Lastly we ended up with various items damaged including the cubbies in our $3,800 Samsung Smart fridge. We are very disappointed with the services provided by this company.
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July 2022 by Mystery Mayhem
I found out at the beginning of June that my move to a better apartment building was going to happen at the end of the month. I received estimates for moving from other companies for over $2000 but they couldn’t do it because of such a short notice. I called Diamond and spoke with Elise. She set it up perfectly for me. They came on the date and at the time they said and packed it, moved it and unpacked it for almost half the cost of the other companies. Extremely professional people with great personalities. They made moving almost easy enough to be willing to do again.
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April 2022 by Nicole Jackson
The "woman", and I use taht word loosely in charge of moves is nasty, rude, tried to talk over me after giving my move date to someone else after I confirmed the date. That person is not professional, does not know how to talk to people and I will never use them again. The nice woman who answers the phone is really great, but the other thing, let's just say miserable, mean people should not work with customers. Very poor customer service skills...smh
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January 2022 by Jennifer Rashko
Very nice and professional. Just moved . Hopefully I won't move next year. Landlord wasn't doing his job. So no choice this time. Had the same guy in 2019. Had to move in a different area due to my disability cant do stairs nomore. Will get them again in the future
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November 2021 by Taylor Mandeville
Diamond Moving helped me move to my new apartment across town, and came completely prepared and on-time! Isaiah and Terry were awesome- they moved all of my belongings carefully and quickly, and even disassembled then reassembled all of my furniture for me. I recommend them to anyone looking for help with a move within the Buffalo area!
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October 2021 by Douglas Brundin
We booked Diamond Moving to move us from Kenmore to Amherst. They arrived on time with a GIANT truck and 3 workers. The crew was VERY friendly and professional. We left them unattended and they handled everything perfectly in our absence. The job ran long and they had to come back today to finish up but they did a GREAT job. I would 100% recommend them to anyone needing movers.
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September 2021 by calvin hollie
Great customer service from office staff to the movers. I will be using them again
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April 2021 by Emily Cosgriff
We moved from house to apartment to new house. Diamond moving stored items while we were in transition along with moving us to all different locations. They were very professional and great price. Hopefully will not be moving anytime soon but will definitely recommend using diamond moving and storage to anyone who is!
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January 2021 by Felicia Cardinale
Excellent customer service, efficient staff, affordable pricing. Friendly family business. I highly reccomend this Buffalo NY business!
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January 2021 by Kate Wastl
I was impressed. Diamond Moving showed up 15 minutes early, the guys were super nice, and they knocked out everything on the to-do list in a concise fashion. They even finished earlier than the estimate predicted. Job well done!
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December 2020 by Jarrett Szymanski
They're really good at destroying $800 TV's!!! In fact, they make sure you never call them again by having their customer service representative treat you as if you're the one who broke it. Simply amazing! But it gets better! They won't replace the TV!!! OMG, you can't make this stuff up. The hilarity of moving!! Horrible service!!! Thumbs down! Boooooooooo! Complete incompetence. BBB has been notified, happy holidays! God Bless!!
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December 2020 by David Williams
Great staff...very professional and courteous
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November 2020 by Mark Anderson
Family member used these thieves. Gave a quote then when they came to drop off the furniture and boxes the price doubled. Just like anyone would do after being told what the new price is, they got angry and said they weren’t going to pay that much. The thieves then left with everything. NEVER USE A MOVER.
