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March 2024 by Brian K
The pool was very cold. The air in the pool room was cold too. Making swimming very uncomfortable. My kids never complain but here they were shivering and wanted out of the pool in mins. Will not bring the family here again.
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March 2024 by CINDY HASTINGS
Amazing free breakfast, room was big and clean, bed was comfy. Free drinks was a nice bonus!! ❤️
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February 2024 by Henrietta T. King
It was good and it was a nice place ???
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February 2024 by Winnie Liem
Nice hotelNice onsite restaurantNice breakfastFriendly staffSizeable suite roomOnly complaint - we discovered shards of glass in room - floor was not vacuumed and I cut my foot - very unpleasant part of stayRecommend hotel cleans room more thoroughly
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November 2023 by mike weiner
We were there for a school board conference nearby. The rooms were huge, and the decor was incredible. Maid service was very good. The shower in the bath was fair, as compared to other places we stayed in the past. The breakfasts were free and were fantastic. The omelet chefs were superb! All and all , we would come back to this hotel without question.
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October 2023 by Nelson Williams
This is a really nice hotel. The employees were friendly and helpful at every turn. The rooms/suites are generously sized. The bed was comfortable, and the room was quiet. My wife and I both slept soundly.Breakfast was awesome. Omelets cooked to order are a nice way to start the day.Please know that parking is valet, only. The valets were quick to bring cars out to guests.I could see returning to this hotel. Buffalo was a pleasant surprise on our trip.
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October 2023 by Amy Klenovic
We checked in for a Conference on Sunday October 1st, check in and the Front Desk Service was great. Very friendly. Housekeeping was decent, no complaints. There was a gentleman that cleaned the lobby and elevators (I forgot his name) he was great. Always working hard and had a smile. He made my mornings with his smile. My only complaint really was the young girl at the Breakfast. A friend and I sat down, he put his food down (full plate) and went to grab coffee less than 5 steps away, she came over and was going to take his plate that he just sat on the table, never bothered to ask if she could clear anything for us (I was a server for a long time, you just don't grab things off a table without asking). This was not just done once to us, but a few times over the 5 days we were there and we witnessed this exact situation with other guests.Rooms: The rooms were good sized, could have more attention paid in cleaning.Nearby activities: Lots to doSafety: I felt okWalkability: Close to a lot of placesFood & drinks: Food was decent, nice firepit at night outside
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October 2023 by Larry Acord
This place was a blast from the past for my wife. The hotel was a Federal Building years ago, and my wife worked there. It was a big Wow factor for her to walk into the hotel. The staff were all very nice.Rooms: Room was clean, beds comfortable, and plenty of vanity space and good water pressure in the shower.Safety: Hotel provides valet service and parks your car in the garage below. You can call down and they will have your car ready for you.Food & drinks: Hotel has a nice Italian restaurant connected with the lobby. Food and service was good.
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September 2023 by Christina G
Initially, I was worried because we arrived at checkout time. They were understaffed (2 people at the front desk) and there were no luggage trolleys. I thought I had made a mistake booking this hotel. But, a staff member quickly pivoted to get our luggage safely stored so we could get on with our day until things were less busy. After that initial craziness - it was a great stay. We were upgrade to a nicer room - which was a really nice touch considering the initial snafu. I appreciated the occasional texts to check in about our stay. Every staff member was friendly and helpful.We spent most of the day outside of the hotel but came back for the happy hour. The happy hour does include well drinks (nice) but I wouldn't consider the snacks to be "appetizers" so we brought our own snacks.We did not use the pool or other services.
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August 2023 by Brian Boutin
I booked a room for my mom and sister who are both nervous travellers. I check in with them Saturday night. Sunday morning my sister discovered her phone didn't charge. The port broke. So she has no way to call me or get gps to my house. She goes downstairs to the clerk who tells her the phones at the hotel don't dial out. She asked to use his phone to call me, but he refused. At this point she's stressing out. She begs the guy for directions. He ends up sending her the wrong way. So my elderly mother and anxiety ridden sister are now wandering downtown Buffalo lost. Eventually they found a parked Uber driver who took pity on them. My sister was crying when she arrived at my house. This place failed to keep their guests safe. The room was fine.
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August 2023 by Petra Holden
Nice hotel in a very convenient part of town, with at least five eateries within a couple of blocks of walking distance. The free bar drink tickets are very much appreciated! The hotel takes pets, so we traveled for a week with our dog and it was a wonderful experience.One thing to note, as with most city hotels there is no DIY parking, only valet, and it is $25 a night. Those guys work hard and are busy, so it is usually a five or even ten minute wait to get your car back.Breakfast was free and excellent, there is someone available to make you fresh eggs for an omelette, plus all the usual breakfast fare like waffles, oatmeal, sausage, and lots of coffee. We really enjoyed our stay and would return again!Walkability: Very walkable, within a few blocks of many eateries and bars.
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August 2023 by Chaddrick Lamar
Nice on outside and nice lobby. Rooms can be renovated. Throughout the hotel.I just got here today and I'm looking for a new hotel.Toilet was not properly cleaned. The ceiling has leaks. Doors not cleaned.And room service for cleaning could be better.On top of that.. the hotel room service for the restaurant doesn't charge to room. Totally disappointed in the embassy of dwntwn Buffalo.Will not recommend.
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August 2023 by Jeff Romeo
Rooms were not properly cleaned, filthy and smelled like mold. Staff was welcoming. Breakfast was okay. Never again at this hotel..no room upgrade unless you pay extra although as a diamond member its an offered benefit.
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August 2023 by Atul Kaushik
This property is situated at a great location. Our suite was spacious and clean. Service did not meet our expectation. It lacked courtesy. The valet guy kept telling us to move our vehicle towards the exit as his manager would not like it even if it would be inconvenient to climb the slope with all the luggage. There was no trolley or cart available to transfer our luggage and we had to check every floor to see if there’s a spare cart which can use.
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August 2023 by Rosh P
Stayed here for 4 days. We had an amazing experience at the hotelThe staff was extremely nice and the complimentary evening reception and free breakfast were an added bonus and much appreciated. The rooms were very large and clean with the most comfortable beds. However, the pool was small and the water was cold that it was not enjoyable.
