-
October 2023 by Tiffany Goree
I always get waited on quick and never had a problem with any of my packages.
-
June 2023 by Gary G.
We are an older couple and had to bring in a 44 lb packagefor shipping today 3pm on June 6 2023. The two folks behind the counter were the absolute best. They helped us get the package in and took care of us in the most friendly, courteous and professional manner. They Rock!
-
May 2023 by Doris M.
I was headed to the store that WAS on the opposite corner of Hertel & Delaware,which is where I usually go & saw a big location, across the street. I did not know they moved. No one welcomed me, said hi, or they'd be with me shortly or anything, which I didn't feel was very nice. I didn't know where I had to go to, there were no signs for "Returns", so I just stood around feeling stupid. There was only 1 employee taking care of customers which is definitely not enough ! It took awhile for the girl to finally come to me & within 2 minutes, I was outta there. They would get a higher review if I'd been told anything at all by someone that they'd be with me or so much as a greeting. This location is MUCH bigger than the one across from BK on Hertel & Delaware. They also definitely need more employees working to help everyone. Plenty of parking here which is great. It was quite messy & dirty inside though, which was not pleasant.
-
March 2023 by John Sarratori
Brought in a package for drop off and they wouldn't take it due to the size. I had measured before I took the time to go to the location to make sure it met the requirements of being under 55lbs and was well under the dimensions of 48"x25"x25" that are specifically stated on the FedEx website for this location. They need to either work with FedEx to update the website to indicate the dimensions they will take or take the dimensions the website says. Waste of my time.
-
January 2023 by Johnny L. Castillo Moore
Pick up and drop off only. Friendly!
-
November 2022 by Pauleen
Nice staff
-
October 2022 by Shawqi Alhaj
Very sweet lady at the front desk , very helpful. Thank you
-
October 2022 by DeAnna C.
FedEx employee (Justin) greeted me as soon as I came through the door Sincerely. Offered to help immediately. He asked what I needed to do, and when I told him and he jumped right in. Helped me with All of it, he did the whole thing for me(made it look easy and explained it in case I ever needed to do it again. He was amazing. I would have been there for an hour if he didn't help me through it. That is one employee who has excellent customer service, and complete knowledge of what his company has to offer. My opinion is that FedEx is blessed to have an employee like that. He took the stress out of the task I had and accomplished it with ease. With an employee like that, you should be getting total return customers, even if they have to drive 20 minutes out of the way. (I know I will). Please let him know I appreciated his help tremendously! I think his boss needs to give him a raise. I would hire him in my company in a heartbeat.
-
September 2022 by Xavier W.
I really don't think ive ever been so displeased with a company or service in my life. After loosing one of my packages or it going missing earlier this week, theyre customer service is equally as bad. They change the expected deliver day on packages so often it's impossible to coordinate a plan to get them. After being on hold for 20+ mins yesterday with a rep asking for the package to come to my house instead since my expected delivery day changed and it threw off my whole schedule she said it was not a problem at all and she put the request through. for whatever reason (probably the same reason they don't know what happened to my package that was lost earlier in the week either) my package went to a FedEx pick up center instead. while out and about already I got the message to come pick the item up from the store using the QR code provided by the app, the man at the store wouldn't release it to me without an ID, I didn't have my Id because I wasnt expecting it to go there or for me to get the notification request while out doing other things, and if I'm literally following the instructions from the app that I was willing to show you is it still a problem? again wasting my time and patience. now I must wait an additional 2 days for them to deliver to my home like it should have been all along. needless to say if I can avoid using FedEx for the rest of my life I surely will!
-
January 2022 by Alex Ander
There is no fed ex on site I need to see a live a person totally waisted gas and my time
-
December 2021 by Sam Finn
Useless
-
December 2021 by Tracee J
I had a package delivered to my house by FedEx….and it’s not even mine!!! I have NO idea how anyone can be that incompetent but if you’ve posted a review of not getting your package delivered it’s probably because the driver is incompetent and can’t read beyond a 2nd grade level OR they’re really lazy and don’t care. The package that was delivered to me was suppose to go to a Prospect Ave lower apartment. I live on Summer Street. HOW you can confuse those two streets and locations are beyond me. I called FedEx to report the error and have someone retrieve the package and they never sent the person! At this rate I’m about to deliver it to the person myself!! Delivery drivers are getting so bad I’m thinking it’s better to start buying in store instead of online!
-
September 2021 by Scott Gaylord
Change the delivery date twice
-
August 2021 by Samuel Dixon
My friend found everything she needed.
-
July 2021 by Kaiyaa
Package still hasn't been delivered after a month and delivery date is pushed back everyday.