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March 2024 by tuhin ahmed
I had a package for delivery today. Its say the item is out for delivery and i see the fedex truck went in front of my house but never leave the delivery. Its sucks. It was an important delivery for me
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March 2024 by Local Reviewer
One of the best and most organized and friendly FedEx stores I have ever been to. Shoutout to Tashaun who was extremely helpful in my process of picking my package.
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February 2024 by Richard Blake
Understaffed with a typical slacker behind the counter not willing to provide any verbal assistance and an outward negative uninformed attitude toward professionalism.
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December 2023 by Ken Kopper
I don't know if this is the main delivery hub but FedEx SUCKS. Lazy delivery person REFUSED to leave our package. I realize it's not always an easy job but you're getting paid SO DO IT!!!
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September 2023 by Michael Johnson
I stopped in just after 6:00 PM this evening to print a PDF document off of my phone. I am fairly illiterate when it comes to this stuff but the gentleman at the counter was so extremely helpful in getting me through the process that it all went smoothly. He went over and above the standard for good customer service and helped me through what is simple for others but seemed like a daunting task to me, without making me feel stupid and was very helpful when my payment method failed. I haven't experienced this level of customer service in a very long time. I didn't think to get his name and although I thanked him profusely he was very humble and treated it as just a routine thing which further impressed me. So to the big (tall & muscular) dark skinned fellow with the long braids or dreads in his hair, I would like to say many thanks for making my trip to the FedEx store on Delaware Ave in Buffalo NY today a very memorable experience.
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September 2023 by Hiram Muniz
Scanned document for $.65. next day saw a charge for $10. Went back to dispute. Person at front desk was rude, if not disrespectful. He started to advise that this was not charged, but a hold. I guess I didn't fully understand so I suggested that it was a charge. He immediately accused me of not listening? This before he fully explained and showed me a display about there being. $10. hold. By the way, a $10. Hold??? For a $.65 transaction? should've gone to UPS.
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September 2023 by JNR Salon And Day Spa Jennifer Robertson
Jeff and Jason did an awesome job with my project. They created me a big, small books, line sheets and flyers. Thank you ?
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September 2023 by ARAFAT AHMED
It’s was an easy and fast process. The employee mr. Carlie was so caring and decent to me.
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June 2023 by Gary G.
We are an older couple and had to bring in a 44 lb packagefor shipping today 3pm on June 6 2023. The two folks behind the counter were the absolute best. They helped us get the package in and took care of us in the most friendly, courteous and professional manner. They Rock!
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May 2023 by Doris M.
I was headed to the store that WAS on the opposite corner of Hertel & Delaware,which is where I usually go & saw a big location, across the street. I did not know they moved. No one welcomed me, said hi, or they'd be with me shortly or anything, which I didn't feel was very nice. I didn't know where I had to go to, there were no signs for "Returns", so I just stood around feeling stupid. There was only 1 employee taking care of customers which is definitely not enough ! It took awhile for the girl to finally come to me & within 2 minutes, I was outta there. They would get a higher review if I'd been told anything at all by someone that they'd be with me or so much as a greeting. This location is MUCH bigger than the one across from BK on Hertel & Delaware. They also definitely need more employees working to help everyone. Plenty of parking here which is great. It was quite messy & dirty inside though, which was not pleasant.
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May 2023 by David Udin
Just a drop off shipment, which was taken care of expeditiously. Saw but didn't use a vast array of packing, shipping, printing, copying, work station services.
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April 2023 by Jason L
Terrific experience! Coming from Canada for a package that’s being held for pick-up. Very helpful, friendly and professional! Hopefully I got his name correctly. DuShawn?Thanks again for the wonderful experience!
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March 2023 by Brendan C
One of the employees, Carlie, doesn't seem to enjoy his job or life. Couldn't be bothered to even greet me with a simple "Hello", and when I said thanks he proceeded with a "yep" without so much as looking at me. I work in retail and even on my worst days I can muster up enough energy to give someone a half decent greeting.
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March 2023 by Nick
I come in regularly for my packages. Gabby is a great employee. She’s very helpful and nice to her customers!
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December 2022 by Sarah Grzeskowiak
The staff was so kind, positive, and helpful! They were sooooo busy but still managed to be upbeat with everyone and get through the crowd quickly.
