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September 2023 by Temis Rodriguez
RACIAL PROFILING ⚠️ I’m a second year student at Canisius University. I went shopping to FYE with my friends (all of us are Hispanic) The cashier didn't provide a receipt for my friend's purchase due to a technical issue with the machine, he just bought a small funko keychain. For my order he did give me a receipt but he was charging me for a bag so I told him that I didn’t need one. And I put the two things that I bought inside my backpack. Later, When we went out to shop at hot topic, two police officers came inside the store and told us to “go out because they didn’t want people to look at us and cause a scene” they put us outside of the store and asked us if we were at FYE and that people saw us put stuff in our bags. My friend told him that the cashier didn’t give him a receipt and he showed his paypal payment to him. As for me, the other police officer told me “so young lady, how old are you?” and proceeded to ask for my ID, not even my receipt. I didn’t give him my ID, I just gave him the receipt and showed him the two things that I bought, when I was getting them out of my bagpack he said “is that what you stole?” And I said, “I payed for them, is on the receipt, I didn’t ask for a bag because I didn’t need it” and he kept insisting that I stole something “anything else on that bag?”. Then the FYE employee came, and my friend told her the same thing, that the cashier didn’t give him a receipt for his keychain because the machine had a malfunction and the lady said “that’s not what happened, is impossible that it gets stuck, I was there” and my friend told her “ok let’s go back to the store then” and she said “no, I will call my co worker” she called him, and he told her the truth, that the machine malfunctioned. The police officers questioned the employee about who had witnessed the alleged theft, but she couldn't provide any names. “so what did they steal?” She went mute again and said “people saw you put stuff in your bags” and the police checked my friends shopping bags from other stores and the employee saw that NOTHING WAS STOLEN. The police told her “so who saw them?” She didn’t say anything and apologized for the scene she caused in front of Hot topic and the police did the same thing. Upon returning to hot topic, we felt uncomfortable because the employees were following us around and watching us. This ruined our shopping experience and whole trip. Even if the police said “they didn’t want to cause a scene” everybody outside of the store was stopping and looking at us. It was humiliating. I will never go back to this mall and to this FYE store. My friend’s girlfriend said that when they were paying for the keychain, the employee that accused us, was staring at them weirdly. This white employee discriminated Hispanic people and students, and the police did too and will pick and choose to ask for age and ID. This experience has left us deeply disturbed and with a strong belief that we were racially profiled and discriminated against based on our ethnicity and student status.
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August 2023 by Ashley No
Nice to see this store is back but maybe hire nicer employees. Went in on a Wednesday night, got cashed out by this rude unhelpful girl. Told her to have a good night and she said mmhmm
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August 2023 by Justin
Scam! They try and sign guests up for their membership without telling you. It’s a joke. Don’t spend your money here.
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August 2023 by Cara Taylor
Don't buy the membership. I cancled it months ago, and I'm still getting billed by both the magazine & fye
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August 2023 by Michael Thompson
Lots of cool stuff in here to check our! Wish they had more music, like it used to be.
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August 2023 by groochie :o
amazing snacks and clothing, cool collectibles and merch, great staff
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August 2023 by Lee Ryder
Not a whole lot of stock but they have different kinds of stuff
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July 2023 by Steven Daniels
Last 2 times I have been in there I have had a very rude bleach blond boy wait on me. He acts like it is an inconvenience to wait on you and is very short with you when checking out. He will ignore you when you walk up to the register and gossip with his coworkers instead. Made me think twice about spending much or going back.
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March 2023 by Raymond Pagan
Customer service at the counter was great. Prices a little higher than expected. Allot of neat things there.
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March 2023 by Matthew
The staff was awesome. Wish they had more horror selection, specifically from the Saw franchise.
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February 2023 by Phil MaBelly
this company is a scam and takes money out of your account without your permission. And will refuse to cancel a membership you never signed up for. The lady was absolutely ignorant on the phone and kept telling me I can't cancel the membership I wasn't even aware. of. $17 every month they take without your permission somehow. Report to your fraud department with your bank!
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February 2023 by Natalie Wu
Don’t sign up for the membership that’ll give u 10% off. It’s NOT free and they will charge you 11.99.
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February 2023 by Alaina Hawes
Super fun store. Bought a ton of stuff for our son who loves anime
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January 2023 by Jason buranich
Nice layout and nice staff working there
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January 2023 by Jeannine k
We enjoy shopping here for Pop figures and just looking around.
