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July 2023 by Google user
Love this location, but I really wish they would put a GW Clarence Center/Bin Store in the Buffalo area instead of driving to Rochester. I would be their every day. ?
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November 2022 by Susie N.
My mom and I are avid thrifters and we tend to shop around. We went in to a new Goodwill and while it was very nice, organized, what really upset us is the smell of the clothing. Twice now, we have bought clothing that had a very pungent smell to them. WE thought the first time was just a weird thing thta happened, but we went back and it's happened again. It's either perfume or detergent of some kind but you can't get the smell out! This store doesn't allow returns at all, we've washed the clothes geez at least 5 times (baking soda, white vinegar,Dryell, hot water, cold water) and have left them outside to "air" out for 3 or 4 days..nothing. They still stink. Now, normally this probably wouldn't be an issue, I suppose most people don't even notice being scent blind and all, but unfortunately, my mother has terrible allergies and I get scent triiggered migraines, making it impossible to wear these clothes (2 pairs of jeans and 4 or 5 t-shirts) which total around $45.00..granted it's not thousands, but on a tight budget any waste of money is a waste. I'm very dissapointed and won't be shopping at any thrift stores again. I don't understand why things need to be marinated in perfumes or detergents but the smell is appalling.
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April 2022 by Teri M
I left a 5 star review here about 9 months ago. I go into this store about once a week. A few weeks ago I saw a security guard and today. Perhaps something happened where a security guard is needed...Yet, today there was this woman with red hair (maybe a manger or supervisor)acting very strange. She gave off this weird vibe like she was watching me as if I was going to steal something. Goodwill, this not a good look, I don't think I'll be back there again!
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February 2022 by Mihai Maxim
Very clean and quality kept on. Staff is quite friendly.
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February 2022 by Jack F.
Horrible Management ! Dishonest pricing. Vry disorganized. Do not reccomend. This kind of business is disgraceful . I'm in Retail and speak of experience. AVOID
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February 2022 by Paul Mezhir
I treasure the William Street Goodwill.....the "mother ship" of the WNY Goodwill fleet of stores.I find the William Street store to be spotlessly clean and well organized with a varied selection of new and vintage items. I always find very unusual ( and frequently high-end) items that are always in perfect condition and working order. The staff is helpful and always friendly and the prices are always fair.This is probanly the smallest of the WNY Goodwill stores, but it strikes me as being a truely special "jewel", being in perfect order and with consistent quality merchandise. I compliment the stores management in their ability to maintain high standards of merchandise and an excellent staff.
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January 2022 by Andrea
The WNY goodwills are poorly run compared to Rochester. They’ve discontinued dollar day and mark up to almost retail on damaged goods. Stores are dirty and items are damaged and pricey. Feedback is dismissed and not taken seriously. Rather than commenting generically on reviews, implement change and show people you care
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January 2022 by Bebop Ganymede
Great service and friendly staff. It's pretty clean of a thrift store.
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October 2021 by Scott Carner
Dirty, over priced and just all around trashy.
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September 2021 by Ricco Pique
Lovely experience w/mom <3 Staff were super nice &friendly. Quick &courteous cash-out
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September 2021 by D Sanchez (DeesDigitalDelight)
It's a smaller goodwill but a nice selection of items. I believe there is also a senior discount on Tuesdays for anyone over the age of 55
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September 2021 by Joanne Maier
Nice and clean. Very well organized.
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August 2021 by Mount Up 716
For a thrift store these prices are crazy lots of dollar store items for 3.49! Absolutely crazy will never come back !
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May 2021 by Tracy Santana
Very clean ... have very nice clothes and other items....Affordable.. great service... Love their half off on a certain color...
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May 2021 by Cassandra Washington
I've always enjoyed shopping at the Goodwill, but to be honest, some of their merchandise is priced to high for thing's that were just donated to them, their getting to greedy to me, just my opinion.?
