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March 2025 by chrisopee
Last Sunday I bought a TV screen there, the cashier told me that I could come and return it if it didn't work, just keep the receipt. I came back the following Sunday, not having had time to read the receipt, nor to come back before the end of the week because of my full-time job, cause the TV kept turning off by itself. Another cashier told me that I couldn't be reimbursed because the receipt said before 3 days. Looks like a scam. I ask for her supervisor who didn't even take time to listen and refused to reimburse me telling me that she was even surprised that the value of the screen was only $12. So I asked her if she knew for sure that the TV was broken to put it at that price? Why not then remove it from the shelves?
THIS PLACE IS A SCAM, THEY SELL BROKEN ELECTRONIQUES AND TRASH. IT SHOULD BE SHUT DOWN.
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June 2024 by Tobias Connolly
PRETTY SICK HOMEGOODS AND MEDIA SECTION. NICE AND CLEAN ?
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June 2024 by Stacey Shpaner
I found a nice wool skirt here.
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May 2024 by Jay Hall
This is one of the best thrift stores in WNY, if not America. Caroline, Darlene and the crew do a great job keeping the store organized and clean. We find tons of unique vintage and new items here every time we stop in.
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April 2024 by Jordan Massimi
So it’s funny how you walk in to a Goodwill where everything’s at supposed to be a standard price but meanwhile the CEO is making millions off of donated items which the money does not go to veterans
10: for a Nike shirt
As a reseller, we’re cleaning these items, putting them in the shop to be displayed in a certain way and we are not a thrift store We are vintage boutique. That sells secondhand items Goodwill you really need to understand that you’re not a reseller going to the CEO. Keep living your life
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April 2024 by Kevin Andrades
Very easy to go in and find what you are looking for. Plus they have wonderful customer service , I usually receive help from a wonderful young lady named Kamaria who is very well mannered and patient with me. Also there is always new things to find in the store!!
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April 2024 by Noah Buria
Shoe prices are way too high now.
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March 2024 by Imogen Anderson
New policy on not selling untagged merchandise is dumb, workers are super petty. Not going back unless I hear they revoke the policy. I assume the current workers will be fired by the policy is revoked - saw them make a very nice woman cry.
For other customers, I recommend the nearby Amvets and Savers locations. They have the same merchandise cheaper, and if rogue customers cut tags, they’ll still sell it.
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March 2024 by corie cason
I frequent this location often...the girls are super friendly especially Natasha. Great finds good prices!
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February 2024 by Amy Roberts
Decent selection most of the time, but the last several times I've been there, I have never seen even one item with the 1/2 off color tag on it. Seems shady to me
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February 2024 by Theresa Zagore
Clean store & Caroline was very informative.
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February 2024 by Julia Renza
Hi....I am an Avid thrift shop junkie....and I frequent the William Street location as well as the Delaware Ave. , where I shopped on 2/01/24. I wanted to compliment 2 Goodwill employees...Caroline and I believe Natasha...both from the Delaware Ave. store for being sooo friendly and helpful while maintaining a professional attitude. I've just about given up with customer service in general....so it was refreshing to get not only one .....but two genuinely nice caring individuals to deal with! Sincerely, Julia
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February 2024 by MaryKate Bailey
Wonderful store. Clean and organized. Helpful and courteous staff!
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January 2024 by Jessica P.
First, note that the address is now 2625 Delaware Ave - looks like they moved, but it's just the next block over. Would be nice if there were better signage at the old location redirecting people! The new building has a strong mold smell inside, so if you're sensitive to that or have allergies, be aware. Even with a good face mask on, my throat was sore when I left (I have severe allergies). This is a decent place for treasure-hunting, although I wouldn't choose to hang out and spend a whole afternoon, probably just keeping it on my list when I am seeking specific items. I found some nice picture frames that were much lower prices than what Amvets had; books have a decent selection but are all $2 (or 3 for $5) which is higher than I was hoping. There was some nice decor but priced higher than I think they should be. So, some good stuff, some good prices, some less-good prices. There were no cashiers at the desk and I had to wait a while for someone to notice me standing there - seems understaffed if the cashiers have to go do floor stuff too. Overall solid three stars right in the middle.
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December 2023 by Meg
I don’t usually review places that much but I really wanted to make it aware how amazing the cashier was. She was so kind, and so sweet. I truly wish this world was made with more people like her: it would be a better world. Her name was Sophie I believe.
