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April 2023 by Jane M.
my was taken in for an insurance case. He was slow and work was not done. Called his own mother lied that they would call back. Go anywhere but here. A complete RIP OFF
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October 2021 by Brittany Snyder
Called to ask if they do oil changes and if an appointment was needed, recieved attitude from woman who answered the phone. My bad, I did not know what your services were and I could have been a new customer if it wasn't for your attitude when I simply called to ask a question. I will not be taking my vehicles here.
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August 2021 by Roger Glasgow
They are the best mechanics and car body workers. They are honest I trust them.Services: Air & cabin filter replacement
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April 2021 by Nvs Sanders
Nice and speedy service
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January 2021 by Knaknuu Greer
Great and honest mechanic love them and would truly recommend you take your vehicle here
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November 2020 by Paula Blanchard
Outstanding! The trunk of my BMW 330xi started leaking after rainstorms... turns out the problem was the result of a *poor* BMW dealership repair job.Well... Hoffman did a superb job of fixing the problem. These guys are like surgeons. Reasonably priced too.HIGHLY recommended for any type of body work. If you have a Beamer... DO NOT take it to Towne BMW. Bring it to Hoffman.
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August 2020 by Don Knoll
Best in the business
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April 2020 by Megan R
I was so thrilled with the work Hoffman's did for my SUV after my accident. My insurance company wanted to total my truck twice but the owners of Hoffman's auto & collision worked with my insurance provider to allow for repairs. They go above and beyond and I am truly thankful for all they did for me. My truck looks brand new, I highly recommend this company of all your automotive needs! Thank you so much!
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May 2018 by Dan Baer
Darryl is a great guy. Very maticulas. Makes sure things are done right the first time before it ever leaves their shop.
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June 2017 by yaqub0r
First of all, I'm a tough reviewer. If you look at my other reviews, I'm pretty freaking honest at the expense of making enemies of people I may have to depend on in the future. With that being said - Hoffman Automotive is a place I'd go back to, but I'd be better about following up on the progress of what's going on. They are just *really* busy. They only have a handful of mechanics, and the place is huge. So, while I'm fine with them working on my car - chances are one of the other local mechanics will get me in sooner. If you can get your car in there though, I don't imagine you'll be unhappy with their work. It's a family owned and run business. The woman behind the counter (the mom) is really busy. So you might need to follow up on status and appointments...but it's worth it. She's just the sweetest person to speak to. She's also really sharp, she remembered a call I made months ago (my first interaction with them) about an issue I was having - even though all I left was my phone number, and I never had them do the work for me. This guy Jeff that you'll see reviewers writing about, is probably the smartest guy you'll ever have under your hood. He graduated from UB with an Engineering degree and also has a business degree. From what his mother told me, he's been working on cars with his father forever. I don't know about you, but personally I am comforted by the idea of a mechanic with an engineer's mind. I didn't meet the father, I think I've seen him there working on cars though. Anyway, it's a nice little group to deal with. All very kind, wholesome people. Now, as far as the reviewer who says that he was scammed by them, I simply don't believe it. As I'm sure you can tell from my review, I didn't just go in, drop off a car, come back after 4 hours, pay and then leave. I've dealt with them extensively over the past couple of months. Some things were good, some things not so much. I'd be lying if I said everything was perfect from start to finish. But, everything I've seen says to me that that they are good honest people to deal with. I knew where we stood throughout the entire process. I was happy when I walked out the door, and that's all that really matters.
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March 2017 by Terri-An A Thompson
Very polite people. Took very good care of my car. Went above and beyond and gave my car a complete check even though I only went in there for an exhaust issue.
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August 2015 by Andrew McElvein
Being in the automotive field for 25 years one thing i know for sure is Jeff and family know exactly what they are doing. If you need body or paint work this is the Best of the Best in WNY.
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February 2014 by Ashley Kin
My car battery has died twice in the last couple weeks so I needed someone to have a look. I live in the city and wanted to find a reliable place for car service. I found Hoffman online and couldn't be more pleased. I called at about 6:00pm on a Monday and they actually close at 5:30pm. One of the owners answered and after I described my issue, he said well since we're here, just come on down and we'll have a look. I went there and meet the two owners, father and son. They were very nice! They tested my battery and determined it was dead and needed to be replaced. They even showed me the test in progress, nothing to hide here. They fixed it on the spot at a competitive price and filled up the air in my tires. I was out of there in 30 mins. Apparently they do everything from oil changes to major repairs, so I will definately be going back there! They had everything from economical cars in their shop to some of the most expensive cars that probably exist in Buffalo. I think these guys know what they are doing and I recommend them!
