I love JCrew and I am excited to visit the stores because I prefer shopping in person to online shopping. I got some great clothes at the Galleria Mall location, but the customer service was really poor. We were not greeted when we came in, carried around a bunch of clothes with no offers of a fitting room. I was disappointed.
January 2022
This J.Crew does not answer phones and does not ship any orders on time. They do not answer for their own customer service regarding why they have failed to ship orders on time
December 2021
Carla the manager was exceptionally helpful to me. She was understanding and kind and helped me resolve my issue with no hassle.