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April 2023 by Mike C
When I arrived I had to double check I had the right location based on all the wonderful reviews on google...it was. I must have gone on an off day or something because my experience here was far from the reviews I read prior. There are ppl smoking and loitering outside the door which is whatever, that happens anywhere. Then when I walked in, the office smelled like a Las Vegas Casino so much it literally made me nauseous. Again whatever, Im sure its not always like that (benefit of the doubt). Thennn as I took a seat with my ill-informed tax preparer I turn back to the door and see the ppl outside were actually coming INSIDE the office to light their cigarettes' to block from the wind...they were lighting the cigarettes INSIDE....I was surprised the tax prep didnt say anything or ask them to leave. Well a few min later one of those men walks inside and sits at a desk. turns out he works there too. Okay so now its just weird whatever as long as I get my taxes done the right way....My tax prep had no idea what she was doing. I asked her a simple question about taxes I paid and she had to call her sister on the phone to ask her. The entire time I was sitting there I had an overwhelming feeling that she was very inexperienced, even the way she was struggling navigating their system. I felt extremely uncomfortable sitting across from someone who probably knew as little as I did when it came to taxes. I ended up leaving. I couldn't do it. Jackson Hewitt, ppl are paying for this service. Do better.
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April 2023 by Rontay Bragg
Fast prompt polite excellent customer service
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March 2023 by Stephan Sumpter
Great worker,very helpful and fast
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February 2023 by Justin Coke
The only good thing about it so far is the workers are to educate you in just about all of your options and results regarding your situation and knowing what is best
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February 2023 by Kameo W.
Unprofessional the staff seemed angry i even showed up. One staff member was definitely on drugs and was yelling that she was about to eat and looked at her lunch during my whole appointment she could barley keep her head up and looked unfocused. 446 main street buffalo
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December 2022 by Anjelica Rabb
My preparer was amazing, so nice, moved quickly but made sure I understood everything, very good experience
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May 2022 by daisha spence
Sheila waters and Katie Young was very professional and knowledgeable. Definitely will see them again!
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March 2022 by Thamara Myrie
Please make an appointment if choosing this location. The staff is very friendly and they work quickly. Sheila was wonderful and clear about the answers to the questions I had.
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March 2022 by Sheniqua Perez
I only go to Jackson Hewitt where ever SHEILA WATERS is because she makes everything easy for me, She’s friendly and make me feel very comfortable I know I’m in great hands I literally follow her to whatever JH site she’s at.
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March 2022 by SIMONE WALKER
It's was fast & easy Sheila Water the preparer was great, a funny lady.. & the receptionist Katie Young was awesome as well!!
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March 2022 by Viola Green
My experience was great. Sheila Waters who was my preparer was very nice and professional
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February 2022 by Josh Redfield
Sheila Waters Thank You For Your Time And Professionalism. Katie Thank You For Your Outstanding Assistance! KEEP UP THE FANTASTIC WORK.
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January 2022 by Jasmine Harris
I had a great experience at Jackson Hewitt at my Early Advance Appt Sheila Waters was awesome! Her Daughter Katie Young was great they had great customer service and got me the highest refund! They are the reason I come back every year !!
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January 2022 by Brandy Krolczyk
Very friendly staff even as I entered the office! I was pretty upset because I had an appointment at another location and I called them and they told me to come right in and they would take care of me! Katie Dominique and Sheila were amazing with me! I will recommend anyone coming to this location!
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January 2022 by Oaja Comer
The receptionist Katie young was very professional and nice . My tax preparer Sheila waters was excellent as always love love love Jackson Hewitt and there team .
